Technical User Support Analyst
Medtronic
El Coyol, Alajuela, Alajuela, Costa Rica
hace 2 días

Responsibilities may include the following and other duties may be assigned.

  • Resolves technical problems that originate by telephone in a call center / help desk environment.
  • Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and / or hardware products.
  • May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
  • Provides technical support to users for either PC, server or mainframe applications and hardware.
  • Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
  • Interacts with network services, software systems engineering and / or applications development in order to restore service and / or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Recommends systems modifications in order to reduce user problems.
  • Must Have : Minimum Requirements

  • Bachelors degree required
  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience
  • Nice to Have

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