The Physical Stores Support team’s primary role is to support different team functions for multiple Amazon branded brick and mortar stores;
including category, onboarding, in-stock, and merchandising managers as well as distribution, selection and pricing teams which have a direct impact on customer experience.
Depending on the team function you support, you will have the opportunity contribute to one or more of the key processes within the retail support team.
Such as (but not limited to) :
Speed up product selection, onboarding and placement processes
Troubleshoot ASIN store's level issues via ticketing system and / or SIM
Resolve Catalog defects and fixing ASIN attributes by using multiple systems and relying on judgment criteria
Ensure product availability and reduce defects during order processes
Monitor and execute price changes and promotions in systems in line with recommendations
The individual is expected to perform these tasks through the creation and implementation of standard operating procedures.
In your day-to-day job you will be required to :
Develop processes with documented SOPs for new tasks or activities undertaken by the function
Demonstrate expertise in handling end-to-end processes and related tools in order to achieve business goals and provide reports to senior management / stakeholders at a process level.
Monitor individual KPIs (productivity, quality, utilization, etc), escalate and dive deep on deviations
Perform root cause analysis, researching for missing information, finding the main gaps and solving them
Interact with multiple stakeholders on a daily basis to communicate on operations and project reviews
Contributes to Correction of Error process by documenting issues and owning actions of change
Drives improvement / optimization initiatives that work toward a metric improvement of processes / functions at site level
Share knowledge and best practices with the team by email, shadowing sessions, workshops and training sessions.
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.