Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
The Small, Medium, and Corporate team helps businesses achieve their digital transformation goals by matching customer challenges with Microsoft solutions.
Located in either a Digital Sales center, or a local subsidiary, you will help our managed customers across industries, company sizes and territories to identify their needs and opportunities using the latest in digital selling technology.
One of the fastest growing customer segments in the industry, you will help customers get to the Microsoft Cloud across solution areas like Modern Work, Business Applications, Applications and Infrastructure, Data and AI, and Security.
As the Digital Specialist Manager you will be leading a team of Digital Specialists to provide and sell the best-in-class cloud service and platforms to our managed customers, building the momentum for digital transformation for our customers and partners as well as Microsoft itself.
The Digital Specialist Manager is a great sales coach and leader, has a challenger mentality, is savvy in sales-leadership practice and contributes with vision and flawless execution of solution sales across solution areas.
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Leads transformational shifts to drive deployment and create business value for customers based on specific business needs and priorities.
Leads a virtual cross-organizational team on strategic projects and high-impact solution sales deployments that enable digital transformation and deliver business value.
May lead partner integration into account / territory planning and customer engagements.
Coaches team members on interfacing with prospective customers to build network. Applies Microsoft's sales process (MSP) to determine the quality of the opportunity and whether to proceed, and educate the customers on how to best address their needs.
Coaches the team on the development of solutions. Oversees the team in creating solutions in collaboration with partners or technical resources and peers to meet customer needs.
Proactively builds external stakeholder's mapping and represents their team internally at Microsoft as they engages other internal stakeholders.
Ensures their team execute deal plans that are aligned with account strategy. Coaches others on the implementation of close plans how to map timeline, engage the customer, get customer buy in and commitment) to de-risk and drive predictable deal closure.
For licensing transactions and project engagements, ensures rapid and robust deployment plan at point of sale that is validated by services and partners.
Identifies, articulates, and facilitates the removal of blockers to consumption by partnering with internal and external stakeholders.
Scaling and Collaboration
Communicates partner strategies to the team and ensures execution. Provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and consumption plans, and building partner capabilities.
Provides advice and industry expertise to help their team connect Microsoft solutions to customer business impact.
Reviews feedback report and establishes recovery action plans to improve clients' overall experience.
Guides team to align their approach with sales excellence team.
Acts as a thought leader and validates opinions and perspectives from business analysis.
Mentors / coaches the team on growing knowledge on sales or products and ensures the team complete training and obtain certifications as required.
Required / Minimum Qualifications
Additional or Preferred Qualifications
15+ years of technology-related sales or account management experienceOR Bachelor's Degree in Information Technology, or related field AND 12+ years of technology-related sales or account management experienceOR Master's Degree in Business Administration MBA), Information Technology, or related field AND 10+ years of technology-related sales or account management experience10+ years of services sales or account management experience.
7+ year(s) of people management experience.