Travel Helpdesk Analyst
Roche
San Rafael,Costa Rica,
hace -23 mins

Purpose

  • Handling of Travel and Expense application (Concur) and related 2nd level support on Travel with affiliates and TMC for SSC Americas in Costa Rica
  • Context and Responsibilities

    Reports to :

  • T&E Services Manager
  • Direct reports :
  • None
  • Key Responsibilities

  • Provides customer service support for affiliates inquiring about travel related issues
  • Manage T&E interfaces and technical requirements
  • Performs Travel Service configurations, changes, and enhancements
  • Ensure all business activities comply with T&E Policy, relevant SOPs, & local guidelines
  • Ensure SLA principles between SSC and affiliates are met
  • Ensures best practices are shared across team members
  • Manages Travel Policy inquiries and settings within Concur Travel
  • Manages requests / inquiries via tickets using Concur, Service Now and Jira
  • Generates Travel or ad-hoc reports
  • Performs other travel tasks consistent with Standard Operating and Desktop Procedures; updates Knowledge documents as required
  • Conducts routine training on supported processes for new SSC colleagues, local admins; maintains basic training documents for supported processes
  • Demonstrates an understanding of travel & expense best practices and oversees all related activities
  • Ensures the travel and expense call center provides best in class service in order to meet the needs of our affiliates
  • Communicates and collaborates proactively with various business partners, Procurement, TMC, and management to resolve issues
  • Qualifications

  • Strong ability to prioritize and organize work effectively, adhere to tight and established deadlines
  • Demonstrated communication skills with a focus on customer service
  • Knowledge of Finance Shared Services and operational accounting processes.
  • Effective and professional verbal and written communication skills
  • Ability to perform work with limited direction and guidance
  • Strong presentation and analytical skills.
  • Ability to prioritize effectively and multitask
  • Works well with others and follow through to execute all tasks to deliver on deadlines
  • Language requirements : English, Spanish and Portuguese
  • University or Associate (technical) degree or equivalent work experience
  • Experience of

  • 2+ years experience in Concur Travel
  • Customer service
  • Experience with SAP is highly desirable
  • Who we are At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-
  • focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    Roche is an equal opportunity employer.

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