Service Center Technical Engineer
Micro Focus
San Jose, Costa Rica
hace 1 día

Job Description :

This position is for a Service Center Engineer in Micro Focus. In this position, engineers perform first-level triage for our systems and our networks, where it requires excellent communication skills, broad technical literacy, attention to detail, and problem-solving abilities.

The team works collaboratively with the entire Micro Focus delivery organization, it is a 24X7X365 operation and requires engineers to work different shifts.

Responsibilities

  • Evaluate systems components, systems software, networking infrastructure and hardware peripherals for availability, reliability, and performance.
  • Triage and resolve systems and network issues reported by both internal and external proactive monitoring systems.
  • Analyze systems for performance, throughput, and high availability.
  • Work with MF applications
  • Notify internal and external customers for planned and unplanned interruptions to the system’s operation.
  • Contribute to the knowledge base through process development and improvement.
  • Participate in departmental and cross-team projects and initiatives
  • Contribute to the continual improvement efforts
  • Represent the company with excellence
  • Qualifications

  • NOC engineer experience (Desirable)
  • Technical support experience.
  • An active student in MS program and / or minimum of BS or BA degree in computer science, computer engineering, electrical engineering, or the equivalent
  • Excellent verbal and written communication skills
  • Experience troubleshooting a technical environment
  • Proven analytical and problem-solving skills
  • Project and program management abilities
  • We Offer

  • Competitive salary
  • Company medic and private medical insurance
  • A Safe and comfortable work environment
  • Training, relevant experience and professional career growth
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