Digital Technology Specialist - Biz Apps
San Jose, San José, Costa Rica
hace 6 días

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else.

This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking a cloud-enabled world.

At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet.

Our mission is to empower every person and every organization on the planet.

Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together?

Do you stand in awe of what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation?

Are you ready to join a team that is at the leading edge of Innovation at Microsoft?

The reinvention of business processes is a growth engine for Microsoft cloud services. The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization


  • Domain expert on a business process (Finance & Operations)
  • Technical intensity on workloads aligned to domain as directed by manager (Finance, Supply Chain Management, Manufacturing, Commerce)
  • Value-led, solution designers
  • Proactive, strategic sellers
  • Focusing on the actual deal win rather than a "technical win"
  • Pipe advancement, increased deal velocity with solid solution proof mapped to business value execution from : Expertise in customer-centric design and demo aligned to business value and key performance indicatorsExpertise in differentiating solution design with end-to-end connected use cases and articulating the power of Microsoft CloudEfficiencies in execution of design and empower Catalyst phases by deploying expert technical team with flawless execution aligned tightly to customer business outcomesTrusted advisor status with customer improving customer satisfaction with the sales process
  • Scale Through Partners

  • Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
  • Build Strategy

  • Shares competitive insights from customer sessions with colleagues and escalates / resolves competitive situations to influence compete strategies.
  • Provides strategic, technical input based on Microsoft capability to contribute to strategy development, leveraging partner and internal teams.
  • Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, resource OneList) items across communities so they can be added and prioritized.
  • Works with account teams to tailor Microsoft messaging to audience and captures and shares customer feedback using knowledge of specific Microsoft solutions and their context in a competitive landscape.
  • Collaborates with team members to monitor and analyze customer usage of key / prioritized Microsoft solutions / products that support customer’s business outcomes.
  • Identifies opportunities to promote usage.

    Solution Design and Proof

  • Identifies and applies existing demonstration assets. Demonstrates and oversees demonstrations architectural design sessions ADS , proof of concept POC sessions) of solutions based on specific Microsoft products through initial engagements.
  • Leverages partner / customer teams as needed to prove capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.

  • Presents and applies reference architectures across technologies / solution areas to partners or customers for their technology sets.
  • Expands awareness of and begins practicing digital transformation sales methodologies challenger sales).
  • Education

  • Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
  • Demonstrates new and updated products to increase internal virtual teams' understanding of solutions and new opportunities.
  • Monitors and responds to internal tech community posts, attends community calls, sessions, hackathons, etc., and acts as a mentor for their technology area
  • Technical Leadership

  • Builds their own readiness plan and proactively identifies learning gaps. Grows domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture.
  • Conducts group training or one-to-many events workshops, Webinars) or leverages existing scale enablement programs to present and educate customers and colleagues on the capabilities and benefits across Microsoft solutions / products.
  • Monitors and responds to internal and external tech community posts, attends community calls, sessions, hackathon, etc.
  • and acts as a mentor for their technology area. Contributes and participates in Customer Executive Briefing Center sessions.

    Shares best practices internally on community calls and drives recognition of Microsoft cloud solutions through presentations and engagements with external audiences.


    This position will be based in Costa Rica

    Required / Minimum Qualifications

  • Language Requirements : Fluent English OR Portuguese OR Basic Spanish
  • Relevant certifications from Microsoft or competitive platforms AND 3+ years technical pre-sales or technical consulting experienceOR Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experienceOR equivalent experience.
  • Minimum 3-5+ years’ of applicable workload expertise with one or more of the following : technical presales, post-sales consulting or relevant company / customer IT application implementation or managementDriving and designing a solution strategy as part of the overall opportunity lifecycle Extensive collaboration with technical pursuit teams designing cloud-based customer solutions Success working with customers / stakeholders in presales or consulting engagements related to business applications workloads Proven success demonstrating differentiated solution value and competitive advantage
  • Additional or Preferred Qualifications

  • Excellent presentation and communications skills across various customer stakeholders; experienced storyteller.
  • Customer-centric mindset with demonstrated passion for delivering customer value
  • Ability to bring innovative technical solution ideas to customer problems
  • 7+ years technical pre-sales or technical consulting, or related experience.
  • 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and / or technology management.
  • Certification in relevant (Microsoft or industry) technologies or disciplines Microsoft Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
  • Deep understanding of

  • Business solutions workload expertise in one or more of the following : Supply Chain, Manufacturing, Retail / Commerce and / or Finance and how these solutions help customers achieve their desired business outcomes
  • Business value selling methodologies and practices mapped to customer persona pains / issues to uncover customer’s stated and unstated needs
  • Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as competitive knowledge of other business applications solutions and related ecosystems
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