Technical Support Technician, Western Union End User Helpdesk Santa Ana, Costa Rica
Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization?
Join Western Union as a Technical Support Technician.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 8,000 people serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests. You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first and second level support to Western Union employees around the world.
If the issue needs additional assistance to resolve, then you’ll escalate these and cooperate with next tier IT teams to find a solution.
Here are some skills, attributes, and qualifications you will need to succeed :
Proficiency in English (B2-62%).
Good troubleshooting skills.
Day Shift 7 : 00 am to 4 : 00 pm. Rotating Schedule (includes working on weekends on a rotating basis).
Good understanding of computer systems, mobile devices and other tech products.
Strong analytical, problem-solving and attention to details skills.
Verbal and written communication skills.
Join us, and let’s move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.
It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.
If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran ( status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.