LATAM Networking Support Analyst (Spanish, English, Portuguese)
Silicon Graphics International Corp.
Heredia, Heredia
hace 2 días

Description :

We are looking for the next great Global Remote Services HPE Aruba Networking Technical Solutions Consultant!HPE Aruba Networking offers a comprehensive open and standards-based portfolio designed to address a broad range ofcustomer segments, from small & medium businesses, to the largest enterprises with advanced requirements for leadingbranch, campus LAN and data center solutions.

HPE’s innovative technology and open, standards-based approach tonetworking is resonating with customers around the world, and HP Networking revenue exceeds the sum of its next fivecompetitors.

The Global Remote Services is made up of teams that provide remote (offsite) service; customer access, presales,post-sales, and service delivery.

Technical teams focus is to solve various business systems and applicationsproblems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized orcomplex systems with the following key responsibilities but not limited to : - Successfully resolve technical issues (hardware and software) via phone and email from incoming internal or externalbusinesses and end user’s contacts and proactive notification systems.

  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications,and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty throughmission- critical).
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.- Ability to articulate clearly, recommend and explain resolutions / clients.
  • Partners actively with Level 2 engineers.QualificationsEducation and Experience Required- 3+ years of experience providing technical support to Enterprise Customers and / or Service Providers.
  • Bachelor's degree in Computer Science, Electrical Engineering- Without a degree, an additional 2 years experience required (5+ years total) in technical support to Enterprise Customersand / or Service Providers- CCNA certification or 4 modules approved- Mastery in portuguese, english and spanish.
  • HP ASE, CCNA P certification preferredOther Desired Knowledge and ExperienceSwitching and Routing ideally 3+ years' experience with the configuration, implementation and problem diagnosis ofenterprise networking equipment.
  • Ideal experience would include several of the following technologies : 10 / 100 / 1000 / Gig Ethernet standards, DHCP,VLANS, QOS, STP, PVST, Spanning Tree, BGP, IGRP, OSPF, MPLS, RIP, TCP / IP, etc.

    Wireless experience strongly preferred, to include experience with 802.11B / G / N standards. Wireless encryption techniquessuch as WEP, WPA and Radius Authentication.

    Ideal candidates will have the ability to use WAN / LAN protocol analysis tools such as Wireshark, or MS NetMon, with theability to analyze to the packet level with TCP / IP, MPLS, OSPF, IGRP, SIP, H.

    323, among other protocols.Other desired skillsSecurity VPN, 802.1x, Radius, TACACs, Web, Wireless, client authentication access protocols.

    Network Management Experience with WIN OS, Linux , MYSQL, SNMP, and MIB structures, and HPN iMC or HPProCurve PCM network management applications.

    Written and verbal communication, presentation, and persuasion skillsJoin us and make your mark!We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?Then let’s stay connected!
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