Data Quality & Collection Analyst I
Lagunilla CR
hace 2 días

Job Summary

The Data Analyst may be responsible for data integrations or data quality and collection depending on the assignment. This role collaborates with team members for process improvement / efficiency opportunities.

Establish, document and follow standard operating procedures.

This position works closely with manager, regional resources and stakeholders to provide on-going support and communicate any delays impacting the customer SLAs.

Duties and Responsibilities

Target Achievements :

  • Responsible for data collection across all agencies / countries supplying data Ensure it is collected according to SLAs
  • Monitor data thru the quality process, ensuring overall integrity and timely data corrections
  • Responsible for on-going data certifications, data collection and quality processes for all transactional data
  • Certify data quality from new data sources using established quality and certification processes
  • Responsible for on-going collection and quality of incoming data; engage with entities and partners to drive development initiatives for data delivery in BCD accepted formats
  • Conduct gaps analysis of data capabilities and assess data collection improvements to ensure all available data is delivered for reporting
  • Provides regional support to the country MIS resources, including review and improvement recommendations for error reduction
  • Handles investigation and resolution of suspense records due to conflict between Client Account Number and Global Client Identifier (GCSP).
  • Maintains the data tracking system and ensures all expected files are properly tracked
  • Strategy :

  • Work with management to set performance goals
  • Support department initiatives and projects and in alignment with company objectives
  • Works towards accomplishing established goals in support of the department and company defined goals
  • Continuously review existing processes and make recommendations for improvements
  • Recommend changes and improvements in alignment with the Ent Dev strategy
  • Keep abreast of technologies and industry trends
  • Establish and Maintain Relationships :

  • Build and maintain solid relationships with the team and other key stakeholders
  • Work with others within the department to support department goals
  • Communication :

  • Foster effective communication within and outside of the team
  • Ensure that manager is abreast of impact areas, impacting both internal and external customers
  • Communicate regularly with associated teams related to issues / errors and change in processes for improvement
  • Keep manager abreast of any process or workload challenges that may impact SLAs
  • Escalate issues relating to data research, data deliver and / or quality issues
  • Reporting / Documentation :

  • Track productivity metrics as outlined by manager
  • Provide status updates on tasks and projects, outlining accomplishments, progress, challenges
  • Produces and distributes business facing data and quality reporting
  • Works with Manager to develop SOP standards from an implementation, support, data collection and data management perspective
  • Ensures documentation is created and maintained for all supported processes
  • Create, interpret and run SQL scripts to aid in research and problem solving
  • Other :

  • Follow proper human resources and company processes and policies
  • Essential :

  • Bachelor's degree on Computer Science
  • 3+ years' experience working in a technical role supporting
  • Data mapping, data analysis, data conversion and data normalization, as applicable to role
  • Strong knowledge of the data process encompassing : the collection process, quality, data flow and data integration
  • Solid knowledge of the global data environment working with global business travel data, including data capabilities and limitations
  • Ability to write and interpret SQL code to support job functions
  • Attention to detail
  • Excellent customer service skills
  • Proven communication skills
  • Collaborative skills
  • Strong organizational and planning skills
  • Ability to work independently and handle multiple priorities in a fast-paced environment.
  • Advance knowledge of MS Office tools; specifically, Word and EXCEL, Access, Visio, SQL and data-warehouse environments
  • Ability to work with teams in different parts of world where English is not the primary language
  • Working knowledge of ETL processes and touch points thru the data life cycle
  • English Proficiency
  • Preferred :

  • College degree, preferably in computer science, or equivalent technical work experience
  • Development

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