Technical Solutions Rep V
HP Inc
Heredia, Heredia, Costa Rica
hace 2 días

Uses ability as a skilled specialist to contribute to the development of new concepts / techniques and to complete assignments / tasks in innovative and effective ways.

Expert knowledge on the general / technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.

Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments.

Responsibilities :

  • Working independently while using standard protocol to respond to more complex customer issues.
  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects and provides resolution and feedback based on analysis.
  • The candidate will also be in charge of taking Spanish and English calls
  • Education and Experience Required :

  • High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education
  • 85% to 90% English proficiency
  • Knowledge and Skills :

  • Superior communication skills both written and verbal.
  • Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
  • Can confidently diagnose problems to hardware FRU level.
  • Knowledge, experience and updating Knowledge Management systems.
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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