Senior Customer Success Program Manager
San Jose
hace 4 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Global Senior Customer Success Program Manager

Our Company

Adobe is a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization.

We hire dynamic, passionate, and creative individuals who thrive in fast-paced, dynamic environments.

Are you passionate about customer retention? The Adobe Customer Success team owns the post-sales customer experience, driving adoption and value realization for our customers.

Our programs team is fueled with a passion for innovation, growth, and a relentless dedication to making our Customer Success team successful.

We ’re hiring a Senior Global Customer Success Program Manager to join our Digital Experience Customer Success Management (DX CSM) team.

In this role, you will own program management components for the DX CSM team and help the global CSM leadership team execute on our strategic program plan.

What You'll Do :

Partner with CS leadership to help execute strategic program plans for the global DX CSM organization.

Lead all aspects of program development including defining scope, project timelines, task assignments across a global set of stakeholders, and highlighting dependencies / risks.

Drive accountability on execution while ensuring alignment and clear expectations with client teams on all aspects of projects / programs.

Lead critical cross-functional meetings to align team, driving agenda / action items, ensuring relevant insights are widely shared and working through issues to ensure delivery.

Act as the primary source of information for the when and how of the strategic programs in the portfolio, and the overall portfolio itself.

Prepare executive-facing readout of program performance , callout risks, and hold team accountable.

Effectively communicate on program performance, red flags, dependencies .

Understand the unique challenges of a matrixed environment and approach them with an insightful and problem-solving lens.

Bring program management rigor and strive for continuous improvement to our program management approach.

Drive change management best practices & rigor .

What you need to succeed :

Bachelor’s Degree and / or relevant work experience.

8+ years of global program management experience (program / project management certifications are a plus).

Passion for driving customer success and measurable outcomes. Experience with Customer Success a plus.

Strong interpersonal skills, with the ability to effectively drive joint partnerships.

Ability to communicate sophisticated ideas optimally both verbally and in writing .

Strong experience supporting cross-functional multidisciplinary teams to launch high-impact business initiatives. Extensive experience leading sophisticated projects to completion.

Demonstrate a track record of building positive and productive cross-group relationships.

Ability to prioritize, multi-task, and perform effectively under pressure.

Exceptional organizational, presentation, and communication skills, both verbal and written

Skilled at Change Management within large organizations, helping to effectively inspire change across groups by engaging key partners.

Comfortable with ambiguity, fast-moving and changing environments and a passion for process improvement.

Be a quick learner, excellent teammate, and leader of change .

Demonstrate strong EQ and interpersonal skills with ability to work optimally with people at all level s .

Proven best practice examples and / or templates for managing complex, global initiatives .

Flexibility to travel (approx. 20%).

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