Position Description :
Provide Level 1 and Level 2 end user support for Costa Rica Share Service Center.
Document requests, incidents and user queries, monitor solution processes.
Provide basic training and operational services to end users and keep the inventory tracking procedures.
Identifying, diagnosing, and resolving level one issues in computer hardware and software in a mainframe systems such as laptops and PCs
Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems
Providing general desktop support, project coordination, imaging / re-imaging PCs, and laptops
Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person
Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.
Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
Video / audio conference setup and support
Assist with support for video / audio conferencing problems
AV equipment setup and support.
Communicate with our Material Handler about current stock and potential issues with orders.
Report on inventory activities and variances.
Develop and implement inventory control procedures and best practices.
Ensure accurate components and device inventory.
Conduct daily analyses to forecast potential inventory issues.
Bilingual : English (70%) reading, writing and speaking.
Intermediate knowledge of Windows Server Operating Systems.
Intermediate knowledge of Networking.
Knowledge of basic computer hardware.
Strong documentation skills.
Exceptional customer service orientation.
Primary Location : CRI-Heredia
Function - Tech Engineering and Service Ops
Schedule : Full time
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