Solution Analyst
Intel Corporation
San Jose, H, CR
hace 5 días

Job Description

Are you passionate about collaboration and how Intel IT can enable and drive new ways to improve collaboration for our workforce of over 100,000?

Are you interested in working with a fast-paced, but fun team? If so, then come join the Content Sharing team in Intel IT Engineering, working on helping to modernize the way our Intel workforce does their job.

Responsibilities :

  • Focusing on being a key expert in the collaboration tools
  • Consult with business customers on the best practices for our tools
  • Define TCM strategies and approaches on new capabilities for our customers
  • Collaborate with and influence business partners on the adoption of our tools
  • Gather requirements from customers on new capabilities
  • Understand our systems from a technical standpoint and translate customer needs
  • Create training guides, FAQs, videos, or other material as needed
  • Coordinate training strategies for our products as needed
  • Conduct training sessions, classes, and seminars
  • Understand business process flows and how to optimize
  • Create reports from a complex set of information on usage of our platforms
  • Be a resource for large social communities to assist in setup and answering questions
  • Act as the conduit between internal customers and the execution team
  • Minimum Qualifications :

  • BS or MS / MBA in Business Administration, Marketing, Information Systems, Computer Science or other related fields or equivalent experience
  • 2+ years working as a Business Analyst or Systems Analyst or equivalent experience
  • Excellent verbal and written communication skills with the ability to work across a globally diverse set of teams and customers
  • Formal or informal TCM knowledge and experience
  • Preferred Qualifications :

  • Experience with Enterprise Collaboration tools (SharePoint, Wiki, Jive, Google Apps, Office 365, etc.)
  • Formal or informal Instructional Design experience
  • Experience with reporting capabilities in Excel, PowerBI, SQL, or other toolsets
  • Experience working with customers on support of a product
  • Inside this Business Group

    Intel's Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware / software applications for Intel.

    This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-

    Commerce development, data hosting and delivery of Web content and services.

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