Senior Network Infrastructure Analyst 1
Heredia, Costa Rica
hace 3 días


In this role you will :

  • Provide Senior Technical Support for Citi’s global technology infrastructure.
  • Troubleshoot and provide client support for technology and infrastructure issues.
  • Resolve automated and scripted incidents.
  • Execute or implement major automated and scripted changes or infrastructure requests.
  • Provide timely response to phone calls into the Command Center Technical Support hotline from internal colleagues within CTI Citi business clients vendors and technology teams.
  • Recognize severe events as they occur and engage Command Center Management immediately upon awareness of severe technology degradation.
  • Document and update incident technical details into ServiceNow ticketing system.
  • Communicate with Command Center Management to provide frequent status update regarding technical issues and status of the remediation efforts.
  • Execution of standard operational processes which involve technology and client interfaces.

  • Strong effective prioritization skills and high energy.
  • Likes to work in a dynamic technology operations environment.
  • Ability to work under stress with conflicting priorities and a fluctuating and potentially voluminous operational workload.
  • High sense of urgency and commitment to exceeding customer expectations.
  • Strong personal work ethic that inspires excellence and enthusiasm.
  • Resilient and highly responsive in overcoming adversity.
  • Ability to work through a multitude of challenges / obstacles to achieve the desired result.
  • Ability and willingness to operate within tightly controlled operational procedures.
  • Strong analytical organizational written and social skills.
  • Knowledge Skills and Abilities

  • Proven highly experience with 5+ years of IT operations with minimal of 3 years of global network management :
  • Major experience coordinating implementation of WAN circuits with vendors
  • Experience managing and implementing LAN / WAN security (firewall)
  • Major experience managing and configuring Cisco IOS router & switch ACL & configurations
  • Major experience managing configuring layer-3 switching and inter-VLAN routing with Cisco switches
  • Major experience implementing routing and redundancy protocols.
  • Major experience with VLANs Spanning-Tree OSPF VRRP Multi-Chassis Trunking Multi-Chassis Link Aggregation
  • Experience with firewall configuration and international site-to-site VPN administration.
  • Strong understanding of fiber Channel and iSCSI Channel configuration technologies preferred.
  • Ability to document and explain network topologies; understand and diagram existing network; diagram explain and plan for future upgrades;
  • experience deploying and / or maintaining an enterprise campus network

  • Ability to work independently on fault detection analysis & resolution with minimal supervision as a team member and perform network project implementation / deployment as project lead.
  • Strong verbal & written communication skills and ability to interface with users at all levels of the company across different time zones.
  • Essential Functions

  • Manage and maintain Citi's global network infrastructure.
  • Perform day-to-day network maintenance functions including WAN / LAN monitoring configurations & network security enforcement
  • Install support and maintain hardware and software infrastructure according to best practices including routers switches and firewalls.
  • Monitor & automate global LAN / WAN alert notifications. Provide reports & trending analysis on voice / data performance latency bandwidth utilization with sniffer network monitoring tools and NAC
  • Develop and document data LAN / WAN topologies vendor services.
  • Cross train peers in network administration & fault resolution skills
  • Basic Qualifications Experience Skills & Education Required

  • Bachelor's degree in computer science or related field
  • 5+ years in IT system and / or network operations
  • Minimal 5 years as a network engineer.
  • Certifications : CCNA CCNP CISSP"
  • Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR

    Time Type : Full time

    Citi is an equal opportunity and affirmative action employer.

    Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.

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