Escalation Engineer / Developer
Micro Focus
San Jose, Costa Rica
hace 18 horas

Job Description : Job Description

Job Description

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama.

ArcSight division, is a leading global provider of Compliance and Security Management solutions that protect enterprises, education and governmental agencies.

ArcSight helps customers comply with corporate and regulatory policy, safeguard their assets and processes and control risk.

The ArcSight platform collects and correlates user activity and event data across the enterprise so that businesses can rapidly identify, prioritize and respond to compliance violations, policy breaches, cyber security attacks, and insider threats.

ArcSight is a leader in security and compliance management solutions that intelligently identify and mitigate business risk for enterprises.

ArcSight provides the industry's only vendor-neutral solution for real time intelligent identification, prioritization and network response to external security attacks, insider threats and compliance breaches.

The Arcsight Current Product Engineering (CPE) team is responsible for handling customer escalations into R&D. As part of the CPE team you will be working on customer encountered product issues.

You will be engaged to work on broad and complex problems spanning different ArcSight products and components requiring detailed code and system analysis.

You will be challenged to work with ArcSight Support, Customers, peers and other R&D teams across the globe to find, design, implement, unit test and

deliver solutions in often time critical situations to achieve a high level of customer satisfaction. You will be working in a demanding and very fast paced environment.

You will be required to use best practices and deliver features, functionalities and fixes that help the product achieve very high levels of customer satisfaction and quality standards.

Responsibilities :

In depth code level understanding of complex product functionality, architecture and components.

Designs solutions for others to develop.

Work with ArcSight Support Team and core R&D teams.

Participates in cross-functional teams e.g. ArcSight Support, Product Management, core R&D teams.

Analysis of customer issues and provide prompt solutions. This includes, but is not limited to, developing, enhancing, maintaining, and executing hot fix and bug and feature development which utilize shared libraries, tools, and scripts in an Object Oriented environment.

Participate in new ArcSight product development.

Work closely with functional test team to design, develop, and contributing to making products more easily maintainable and usable.

Work remotely with ArcSight Support and customers exercising customer interaction and interpersonal skills.

Designs, prepares and executes solutions. Represents team with customers.

Demonstrates technical leadership, and exerts influence outside of immediate team.

Develops innovative solutions to complex business and technology problems.

Contributes to strategic direction for teams.

Applies in-depth or broad technical knowledge to provide maintenance solutions across one or more technology areas.

Applies company and 3rd party technologies to complex software solutions of moderate complexity.

Independently implements end-user or enterprise solutions of significant complexity.

Integrates technical expertise and business understanding to create superior solutions for customers.

Consults with team members and other organizations, customers and vendors on complex issues.

Technical leadership of assigned project.

Provide time / resource estimates for assigned projects.

Education and Experience Required :

Bachelor's degree in Computer Science, Information Systems, or equivalent.

Strong technical and business English usage of document reading, emails and conference calls

Effective verbal and written communication skills.

Java development training, certification is a plus.

2 or more years’ experience writing code using languages such as (and not limited to) Java, J2EE, Spring MVC, JSON and other back end Java Technologies.

Advanced ability to work with Web-development tools for new applications and solid understanding of full stack web technologies.

knowledge and experience with JSP, Servlets, GWT, HTML and JavaScript, HTML5, Web 2.0, AJAX, XML, Tomcat, Spring, Play, CSS3 among others.

Advanced development experience on Linux platform.

Advanced understanding of SQL and RDBMS databases such MySQL, SQL Server and Oracle.

Advanced understanding of modern software design and development methodologies (e.g., OO).

Experience on multiple full release project life cycles. Advanced understanding of modern SCM (software configuration management).

Advanced understanding of testing tools and unit test and integration test scripting, and testing methodologies.

Advanced experience using an Integrated Development Environment (e.g., Eclipse) and development of tool add-ins.

Able to define quality and security standards.

General project management / team leader skills. Ability to work effectively in a globally dispersed team and with clients and vendors.

Demonstrated technical leadership skills.

Good verbal and written communication and negotiation skills.

Knowledge and Skills :

Experience or understanding of software applications design tools and languages.

Strong troubleshooting, problem solving and analytical skills.

Understanding of design for software applications running on multiple platform types.

Understanding of basic testing, coding, and debugging procedures.

Good written and verbal communication skills; mastery in English and local language.

Desired Experience :

Experience with source code management tools like Perforce or Git

Strong customer focus with experience working with support organizations.

Familiar with Agile SCRUM development methodologies

Performance tuning, Monitoring, and debugging for software applications and appliances

Strong understanding of Unix / Linux operating system fundamentals.

Possess the ability to be a self-driven quick learner with attention to details and quality

Security Domain knowledge required

C / C++ development experience a plus

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