Software Licensing Customer Support Specialist
Micro Focus
San Jose, Costa Rica
hace 1 día

Job Description : About Micro Focus

About Micro Focus

Micro Focus is one of the world’s largest enterprise software providers. We deliver mission-critical technology and supporting services that help thousands of customers worldwide manage core IT elements of their business so they can run and transform at the same time.

About the Role

The primary responsibility of the Software Licensing Customer Support Specialist is to assist customers with their license fulfillment - from the initial license activation and delivery, continuing through expansions, migrations and resolving issues with the licenses used, and maintaining the entitlement database in the Software Licenses and Downloads portal.

The Software Licensing Engineer works on assignments that require problem resolution and independent judgment.

Responsibilities :

  • Main point of contact for customers and internals (e.g. sales reps, account managers or partners, etc.) for resolving issues related to delivery of license keys and software
  • Responsible to provide the correct license keys in a timely manner with minimal repeated communication
  • Educate customers and facilitate the process of license key delivery and access requests to fulfillment system
  • Provides customer service to both external and internal customers in a timely and professional manner by interacting via email and outgoing telephone calls
  • Knowledge and Skills :

  • Bachelor s degree or ongoing student in Computer Engineering, or similar careers is an strong plus
  • 1 year of experience in customer service, customer support roles, or related, managing phone calls with the customers directly
  • Advanced English Level
  • Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
  • Schedule flexibility
  • Experience working with Technological Industries or companies is a strong plus
  • Desired Behavioral Skills

  • Customer-oriented ability
  • Quality and details oriented
  • Analytical skills
  • Ability to work independently
  • An excellent team player
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