Tanzu Application Service (TAS) - Technical Support Engineer
Pivotal
Heredia, CRI
hace 2 días

Job Description

Why will you enjoy this new opportunity?

As a member of the Tanzu Support Team, you will leverage your existing knowledge of Linux, Networking, Databases, or Application Development to become familiar with a wide variety of technologies that our customers use to deploy, run and manage their applications on a variety of Cloud platforms.

Learning will be part of your everyday experience, as will sharing knowledge you have gained by helping others help our customers.

If you are passionate about technology, collaborating with others and delighting your customers, this role is for you!

As you join VMware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a "force for good" in technology.

Our mission is to become the trusted foundation for accelerating innovation in an unpredictable world. VMware software is essential for making the applications and devices your family and friends use every day a reality.

Which means your work is essential for transforming everywhere.

Success in the Role : What are the performance outcomes over the first 6-12 months you will work toward completing?

In the first 30 days of starting your new role, you will progress through a comprehensive onboarding experience designed to give you an overview of the organization, and introduce you to the Cloud Foundry products that you will be expected to support.

You will collaborate with others who have recently joined the team while receiving guidance by a mentor with expert knowledge of our products and services.

During the 30 day period, you will begin your journey by building relationships with the team members while you attend daily Standups that are focused on sharing awareness of priorities, seeking help from others when you need it, and offering help to those who request it.

In the first 90 days, you will be working closely with your colleagues as you attend workshops that will put into practice the technical concepts

learned as part of your onboarding. You will also shadow Product Support Engineers who have seen a thing or two when helping our customers and take advantage of the many opportunities to exercise pair programming techniques with your colleagues.

By the end of the first 90 days, you will have demonstrated proficiency in product support and started taking cases on your own, utilizing your team of support engineers dedicated to helping each other find solutions for our customers.

In the first 120 days and beyond, while you work with customers to solve their most challenging issues, you will have developed your knowledge of our products and established a rapport with your team and extended support resources such as customer account teams, Solutions Engineers, and Product Development.

You will learn by interacting daily with your fellow team members, by attending and delivering scheduled Tech Talks and information sessions, and by completing courses that have been curated to help you grow your technical expertise and yourself personally.

The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

For all roles

You may be familiar with and enjoy software application development, but you will be just as interested if not more so in the infrastructure technologies that support the use of software applications.

For a P1 Level Role

As an entry-level engineer, you will be working regularly with Linux operating system commands and concepts. You will also be building your knowledge of Networking and Security on a daily basis. You will be learning .

  • Beginning level log analysis using various Linux CLI utilities
  • Beginning Network packet analysis using tcpdump and Wireshark
  • Intermediate programming language (YAML, JavaScript, Python, and / or GoLang)
  • Intermediate scripting (BASH, Python, Powershell)
  • Entry-level Database concepts
  • Cloud concepts
  • For a P2 Level Role

    You will be working regularly with advanced-level Linux operating system commands and concepts. You will also be using your knowledge of Networking and Security on a daily basis. You will be learning .

  • Intermediate level log analysis using various Linux CLI utilities
  • Intermediate Network packet analysis using tcpdump and Wireshark
  • Beginning / Intermediate programming language (YAML, JavaScript, Python, and / or GoLang)
  • Intermediate scripting (BASH, Python, Powershell)
  • Intermediate Cloud concepts, architecture and product implementation (Cloud Foundry, AWS, GCP, OpenStack)
  • For a P3 Level Role

    What would the candidate be working with on a technical level in this role?

  • Advanced level log analysis using various Linux CLI utilities
  • Advanced Network packet analysis using tcpdump and Wireshark
  • routing

  • Advanced programming language (YAML, JavaScript, Python, and / or GoLang)
  • Automation deployment pipelines
  • Intermediate - Advanced Database (MYSQL, Postgres)
  • Advanced scripting (BASH, Python, Powershell)
  • Intermediate Cloud architecture (vShpere, AWS, GCP, Azure, Openstack)
  • For a P4 Level Role

    What would the candidate be working with on a technical level in this role?

  • Expert level log analysis using various Linux CLI utilities
  • Expert Network packet analysis using tcpdump and Wireshark
  • Expert programming language (YAML, JavaScript, Python, and / or GoLang)
  • Advanced - Expert Database (MYSQL, Postgres)
  • Message queue (RabbitMQ)
  • Expert scripting (BASH, Python, Powershell)
  • Advanced Cloud architecture (vShpere, AWS, GCP, Azure, Openstack)
  • Outside of the technical aspects, you will collaborate with your team members often. Experiential learning through pairing will happen almost daily.

    You will be sharing your knowledge with the Team and our customers through KB articles and Transfer of Information sessions (TOIs).

    Of course, your passion for providing outstanding customer service will be applied daily.

    What is the leadership like for this role? What is the structure and culture of the team like?

    The Tanzu Support Managers live by VMware’s EPIC2 Values in every aspect of our roles. We not only help remove obstacles as needed so that our engineers can do their jobs, but we are committed to helping you grow personally and professionally.

    We are committed to a culture of collaboration and inclusion, and we firmly believe that diversity is key to our continued success.

    The Tanzu Support Team is distributed throughout the world, providing for a sustainable work day, allowing us to disconnect and get to our lives outside of our daily work.

    We believe that we cannot help our customers unless we help each other this is why pairing is one of the fundamental pillars of how we work.

    Most importantly, kindness is at the core of everything we do. #BeKind

    What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Healthy and local inspired sn
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