Account Support Manager

Silicon Graphics International Corp.

Heredia, Heredia

hace 3 días

Description :

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play.

We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity. At HPE you will,

Be part of an industry leading and innovative organization

Join a friendly, collaborative atmosphere that fosters teamwork and connections around the world

Have opportunity for career advancement through professional development, mentoring and networking

Contribute to a great company culture that thrives on creativity, passion and success of our customers and team members

In this role :

Account Project Managers partner closely with HPE teams to manage customer project delivery. Key focus is to ensure the project completion leads to an exceptional customer experience through management of scope, schedule, resources, finances and risks.

Develop and maintain a strong trusted relationship with multiple HPE functional teams

Obtain understanding of project scope and alignment to customer’s business and IT needs

Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment of project scope, timeline and milestones

Manage customer and HPE team expectations

Leverage active listening and observation to identity risks / problems and proactively recommend and implement innovative solutions to mitigate / eliminate

Enable your curiosity to identify and recommend process improvements and operational efficiencies

Use knowledge of HPE solutions to identify and develop business growth opportunities within the project

Deliver to HPE contractual agreements, HPE Service Delivery Guides and / or customer statement of work.

Education and experience required :

Bachelor's degree preferred or Associate degree holder (technical field)

2 to 3 years working experience in related fields desired.

Knowledge and skills :

Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography

Proficient knowledge and proven success in project management skills

Written and verbal communication, presentation, and persuasion skills; mastery in English

Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)

Ability to work in a dynamic environment, manage multiple priorities and meet deadlines

Stakeholder management

Self-starting with desire to learn quickly and develop skills

Collaborative, team player who can lead others

Critical thinking and problem solving

Active listening and influencing

Issue and risk management

Detail oriented and organized

Optional, highly recommended skills :

Ability to utilize advanced Microsoft Excel functions

Career plan includes obtaining Project Management Professional (PMP) certification

Join us and make your mark!

We offer :

A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element! Want to know more about it?

Then let’s stay connected!

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