Technical Support Engineer
Heredia, CR
hace 11 horas

Job Description

The Elevator Pitch : Why will you enjoy this new opportunity?

Our Global Support organization supports over , companies in + different countries, and you can be part of an extraordinary team in an energetic, creative, and collaborative business environment.

VMware brings together an extraordinary group of people. This includes an elite development organization with unparalleled expertise in the system software space.

The entire VMware team has crafted a rare business environment - one of energy, creativity, and collaboration. The atmosphere is fun, casual, and inviting, in keeping with VMware's roots as a successful entrepreneurial start-up.

Success in the Role : What are the performance outcomes over the first 6- months you will work toward completing?

As a Technical Support Level 1 Engineer on the VMware Compute North / South America (NASA) Team, you will be providing an opportunity to leverage virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operation.

When you join the team, the process begins with your success in mind. Your experience and training are meant to enhance your current knowledge.

Your success will be parament from day 1. Your primary focus is completing the extensive VMware onboarding.

Once onboarding is achieved, you will collaborate with your peers to support global customers issues.

You be given an opportunity to work with tenured engineers to expand your troubleshooting, research, and lab reproduction to resolve many complex issues.

As your level 1 Technical Support Engineer skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers build cases to shape product development, based on how customers are utilizing the VMware Cloud service.

Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.

As you expand your skill set your opportunities will expand at VMware.

The Work : What type of work will you be doing?

As a Level 1 Technical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team.

Key strengths for this role would be motivation, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.

To be successful in this role, you will :

Utilize your communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.

Expand on your VMware fundamentals to resolve complex queries while providing world class support to our customers.

Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.

Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.

Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.

Work in an environment of trust, on-going development, and coaching, where you are empowered to develop and achieve success, surrounded, and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.

What skills, abilities and experience will you need? :

Fluent written and verbal communication skills in English

Experienced in troubleshooting Windows (MCSE / MCP).

Experience with Server Management Software (HP Insight Manager, IBM Director, Dell Open Manage).

Experience in troubleshooting Linux or UNIX and providing technical support to customers.

Experience in LAN / WAN environments.

Experience with kernel (Linux) or registry (Windows) configuration and debugging.

Experience with trouble-shooting hardware related issues.

Experience Troubleshooting 3rd party application integration.

Experience Troubleshooting Operating system support.

Experience Performance troubleshooting.

Working knowledge of Microsoft Systems.

Willingness to work in a x7 environment. Flexible to work evening / night hours and weekends long term if required. This may change as per business needs

Preferred Qualifications

3 years or more experience in a relevant Technical Support Engineering role.

Experience in Virtualization & Cloud computing will be preferred

Certifications (VCP, vCAP, RHCE, etc.)

Intermediate level understanding of at least one of the following technologies and Basic understanding of a secondary technology

VMware Support / Deploy

Linux / Windows Server

Where is this role located?

The location of this role is remote-hybrid / flexible. This is a semi-remote position in which you will need to work at our Heredia offices some days and others remotely from home.

Our amazing offices are located in the America Free Zone and offers parking, cafeteria, fitness center, game room and more!

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details.


Category : Client Support

Subcategory : Technical Support

Experience : Entry Level

Full Time / Part Time : Full Time

Posted Date : 2

VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http : / /

Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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