Apple Support College Program - San Jose State University
San Jose
hace 5 días

Key Qualifications

  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Potential for tailoring communication style for differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Teamwork mentality with aptitude for sharing expertise and appreciating feedback
  • Effective time management including the ability to multi-task, organize and prioritize
  • Ability to research and grasp technical information across multiple tools while talking with customers
  • iOS , Smartphone, Tablet, PC or Mac experience
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges
  • Description

    As an Apple Support At Home Advisor, you will be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs.

    As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support.

    We’ll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs and remind them that behind our awesome, products are amazing people.

    Because, we believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward.

    We’ll train you to be the best. This position comes with competitive pay, tuition reimbursement, phenomenal benefits, eligibility to participate in our company stock plan or awarded stock, time off, discounts on Apple products, and dedicated resources to support your ongoing growth and career development!Working for Apple isn't the only benefit.

    You'll have the opportunity to work from home, be connected to a diverse collective of individuals, earning where you learn.

    To excel in this environment, you'll need the discipline and ability to work remotely from coworkers and management.

    Education & Experience

    Students must be enrolled at a four-year university in the U.S. pursuing a bachelor’s degree or higherComputer Science, Business, Engineering and Computer Information Systems majors are preferred2.7 GPA preferred

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