IAM Crypto Support
Heredia, Heredia, Costa Rica
hace 6 días

IAM Crypto management support team members will be responsible for attending to all support activities to ensure proper functioning of the crypto program.

This will include, but not limited to, management of clients requests, interaction with clients, management of materials in support of these activities, engagement with senior team members, participate in development of new program capabilities etc.

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward.

We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth.

We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses.

And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • Grow at your own pace through online courses at Learning Equifax
  • What You’ll Do

  • Execute BAU activities for cryptographic services (certificates, keys etc.) as defined in SOP (standard operating procedure) documents.
  • Process service requests assigned to the team to meet SLAs. Escalate to higher level (2 and 3) engineers as necessary.
  • Monitor availability of cryptographic services as per established standards and mechanisms.
  • Monitor backups, logging, reporting related to cryptographic services.
  • Perform periodic system and application patching, backup. Perform system restoration when necessary.
  • Respond to notifications and alerts from systems, take appropriate actions to ensure service availability.
  • Respond to incident calls, provide basic support, escalate to higher level (2, 3) engineers when necessary.
  • Interact with internal clients to gather requirements and provide necessary services.
  • Create / update documentation necessary for proper functioning of services.
  • Create and maintain monitoring and alerting scripts.
  • Qualifications

  • Basic scripting / development knowledge.
  • Basic knowledge of cryptographic services.
  • Knowledge / experience in creation and upkeep of documentation.
  • Experience in managing tasks, driving them to completion and providing associated services to clients.
  • Basic troubleshooting skills with networking and computer systems, ticketing, escalations.
  • Extra Points for any of the Following

  • Bachelor degree in IT, Computer Science or similar
  • Experience and understanding of tools / platforms such as Venafi, cloud KMS (GCP, AWS, Azure), ServiceNow, Pagerduty, Splunk, Kibana, HSM (SafeNet Luna, KeySecure), Jenkins, Terraform etc. are a plus.
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • Team Player, Adaptable, Proactive.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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