HR Customer Service / Data Managment Portug. PROACTIVO
GSK
Cartago, Costa Rica
hace 2 días

Your Responsibilities :

The HR Customer Service is a team member working to support all requests that come into Tier 1 from employees, managers and Local RH.

The HR Customer Service works closely with the HR Partners and other members of Local Tier 1 and beyond to provide the effortless customer experience we are aiming for.

The HR Data Management is a team member working to support back office requests that come into Tier 1 mostly from Local RH.

The HR Data Management works closely with the HR Partners and other members of Local HR and Recruitment to provide the effortless customer experience we are aiming for.

This role gives YOU the opportunity to help the company to build financial compliance in a smart way balancing compliance and internal customer needs, to progress YOUR career.

The key responsibilities are :

  • Provide end to end customer support for employees and managers reaching out to HR Operations via phone, live chat, web submit or email.
  • Create case in case management system and act as the central contact for the employee or manager, ensuring they are kept up to date with regular updates and follow up for closure.
  • Proactively question employees to identify information to detect trends of common concern that need to be addressed company-wide.
  • Possesses deep knowledge of Workday and Global HR processes, and an understanding of the downstream impact of transactions : Hires, Terminations, Leave of Absence (Workday experience).
  • Respond and follow to conclusion on local-services queries
  • Work closely with HR Partners to ensure all procedures are followed.
  • Independently does research on policies and queries and is able to interpret GSK people policies
  • May act as an internal subject matter expert on GSK transactions / processes
  • May identify process improvement opportunities within Tier 1 and HR and between GSK and vendors
  • Evaluates cases as received & uses judgment to ensure it is handled in the best way possible, while maintaining a focus on the customer experience
  • Basic qualifications :

    We are looking for professionals with these characteristics to achieve our goals :

  • Bachelor psychology, business administration, industrial engineer or other.
  • Excellent and high level of expertise in standard MS Office software (word, excel, PowerPoint)
  • Excellent written communication (language and grammar).
  • Excellent verbal communication including excellent listening skills.
  • Advance English.
  • Advance Portuguese NECESSARY (Nice to have).
  • Must work well, both independently and with a team.
  • Ability to work in a fast paced, rapidly changing environment.
  • Able to handle multiple tasks and assignments simultaneously while maintaining customer communication
  • Knowledge and understanding of HR processes and procedures
  • Preferred qualifications :

    However, if you have the following, it would be a plus :

  • Customer Service background (preferred)
  • High level of integrity and ability to maintain confidentiality of information
  • Ability to understand root cause of issues and effectively problem solve
  • Able to present information to customers clearly and concisely and respond to challenging problems
  • Strong analytical skills and sound knowledge of reporting tools
  • Excellent time management, planning and organizational skills and ability to work to tight deadlines
  • Familiar with case management and the use of the intranet for information searching
  • Analytical skills and sound knowledge of reporting tools
  • If you feel this is your next career move, please apply up to (07 / 06 / 2019)

    Why GSK? :

    We are a science-led global healthcare company with a special purpose : to help people do more, feel better, live longer.

    We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products, including Sensodyne, CataflamPro / Voltaren, Theraflu / Trimedal, Parodontax, Panadol, Polident and Otrivin.

    In over 150 countries and 300 years of history, our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies to bring differentiated high-

    quality and needed healthcare products to as many people as possible, with our scientific and technical know-how and talented people.

    As a GSK Employee, you will put our values and expectations at the heart of everything you do. You will have the courage to make decisions, taking the accountability for them, guided by our strategy, priorities and values of patient focus, respect for people, integrity and transparency.

    Being a GSK employee allows you to challenge and to change by ensuring your development meet changing business needs. You will also enjoy to be part of a diverse team, getting inspired by our teamwork, our healthy and inclusive environment and specially by making the difference and playing an important role on the benefit of millions of patients and consumer worldwide.

    Our inclusive workplace makes our employees feel engaged by the contribution they make, by affording them equal treatment regardless of actual or perceived characteristics.

    As so, when you apply for a job at GSK, it is not necessary to include on your resume information such as : race, color, ethnicity, age, gender, sexual orientation, marital status, religion, origin, photographs or any other personal characteristics.

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