The Regional Delivery Lead will lead a team of procurement professionals for all client workstreams including but not limited to strategic sourcing, contracting, supplier relationship management, reporting, and procurement operations, and is accountable for the delivery and people management of the team supporting the region.
He or she will manage day-to-day operational issues, act as the liaison and point of escalation with the client, and work closely with the Global Delivery Lead to drive the success of the program.
The Regional Delivery Lead is expected to use best practices to resolve issues and demonstrate a broad and thorough understanding and application of procurement fundamentals.
The Regional Delivery Lead manages a team of senior associates, associates, and analysts and is responsible for all aspects of effective people and performance management.
He or she is also responsible for creating a positive work environment, fostering cross-functional and cross-regional collaboration, and helping to resolve human resources issues.
Additionally, the Regional Delivery Lead is responsible for developing relationships across WNS-Denali account leadership to share best practices and identify continuous improvement opportunities.
Key Responsibilities / Job Duties
Serve as the delivery leader and people manager of a procurement services team of 10+ individuals with multiple layers of reporting relationships
Meet or exceed SLAs and KPIs and oversee the related tracking and reporting
Act as the escalation point for the team, communicate and resolve operational issues, and escalate to the Global Delivery Lead as needed
Manage the team’s objective setting and achievement, performance, career growth, training, and competency development
Prepare and lead operational review meetings with the client’s senior leadership
Manage resource capacity to ensure adequate support for client requirements and balance the team’s workload
Oversee the root cause analysis process and remediation of quality occurrences as part of overall quality management
Ensure operational excellence with a focus on continuous improvement
Provide the Global Delivery Lead with insights into project work and operational and / or project issues
Required Education and Experience
MBA or master’s degree in supply chain, operations, or business preferred
Minimum 8 years of work experience in the procurement space
Prior management experience leading 10 or more people
Strong people management skills
Consulting or client service delivery experience preferred
Deep understanding of procurement fundamentals
Knowledge, Skills, and Abilities
Procurement Functional / Technical Skills : Strong knowledge of Procure-to-Pay processesStrong Sourcing skills, including sourcing methodology and process, eSourcing technology, RFX development, and managementFamiliarity with various best practice sourcing approaches and techniquesStrong analytical skills and ability to work with data in Excel using pivot tables and various other key Excel functions to analyze, organize and present dataAbility to synthesize data, draw conclusions, and make recommendations based on an understanding of client objectives and requirementsProficiency in using Microsoft Office tools such as Excel, Word and PowerPoint, eProcurement tools, project management tools, and contract management tools.
Business Fundamentals : Excellent written and verbal communication skills (both internally, with client stakeholders, and the supplier community)Demonstrated teamwork and team leadership capabilitiesExcellent project management skills including project planning, time management, multitasking, and critical path definitionExcellent problem-solving skills
Client Services Capabilities : Strong customer service orientation including demonstrated issue resolution and relationship management skillsConfidence and ability to prepare and lead client leadership meetingsAbility to learn and master client-specific processes, terminology, political environment, systems, and unique requirements by various business groupsSolid decision-making ability using available facts in sensitive client and internal situations
Leadership / People Management Skills : Strong leadership skills, including the ability to motivate and manage people