Senior Enablement Specialist - Networking
Citrix Systems
San Francisco, Costa Rica
hace 3 días

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

What we're looking for :

You are experienced with Citrix Networking Products. You have a passion for learning and growing your Citrix technical knowledge.

You are an excellent communicator, with great presentation skills.

If this sounds like you, we’d love to speak with you!

Position Overview

The Services Enablement team is part of Citrix Customer Experience Services. The team’s primary objective is to provide technical & process training for Support engineers, CSMs & CSEs.

The Senior Enablement Specialist - Networking develops individual components or deliverables (i.e. hands-on lab exercises and lab environments, presentations, knowledgebase documents, and student evaluations / exams) as part of training projects.

In this role, the specialist will liaise with instructional designers within the Services Enablement team, as well as other teams such as Engineering, Marketing, Education, and stakeholders within the Services organization.

The Sr. Services Enablement Specialist will have the opportunity to work with emerging technologies and products, and to develop learning solutions to improve the services Citrix delivers to customers & partners.

They participate in company customer-facing events such as Citrix Synergy.

Role Responsibilities

Delivers training to Support employees : onboard new hires to Support, train experienced engineers in new versions / features / components of Citrix product releases

Lead cross-functional content development projects on Citrix products and related technologies.

Subject Matter Expert (SME) in one or more Citrix products.(ADC / ADM / SDWAN / Citrix Cloud Services)

Represent Support in cross-departmental meetings.

Ensures Product release training is delivered in a timely manner, as per targets set by WW Support Readiness for that particular release.

Develop and communicate Support Enablement Plans to Support Management.

Act as a point of contact, and communicate product announcements to the Support Team.

Mentor Support engineers and members of the Support Enablement Team.

Basic Qualifications

Citrix Networking Products(ADC / Gateway / ADM / SDWAN)

Basic Knowledge of Citrix Cloud Services

Develops a deep technical understanding in a core Citrix product line.

Requires advanced knowledge of job area obtained through advanced education combined with experience. May have practical knowledge of project management.

  • Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master’s degree with 3 years;
  • or a PhD without experience.

    Preferred Qualifications

    Working knowledge of Network Security technologies (SSL / TLS, VPNs, Firewall, IDS / IPS)

    Working knowledge of Networking (Routing, switching, etc.)

    Working knowledge of Load Balancers (Citrix ADC, F5 , Cisco CSS)

    Working knowledge Network Operating Systems (IOS, CatOS, JunOS)

    Working knowledge of Layer 4-7 load balancing and SSL acceleration

    Working knowledge of Operating Systems (FreeBSD / Linux experience : UNIX certification preferred, but not required).

    Familiarity with UNIX (BSD and Linux) scripting languages (Perl, Bash, Kixtart, etc.).

    Familiarity with Debugging tools (KD, NTSD, WinDBG, etc.)

    Familiarity with WAN connections (MPLs, wireless, etc.)

    Demonstrated ability to write complex technical articles and case studies for knowledge base submittal.

    Demonstrated ability to reproduce, troubleshoot and workaround networking issues using the following tools : Netmon, TCPDump and Wireshark utilities.

  • LI-AR1
  • What you’re looking for :

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

    If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area :

    Customer / Technical Training

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