Head of On-Line Payment Fraud
Adobe
San Jose
hace 3 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

ROLE

Head of Global Payments Fraud

ADOBE

Changing the world through digital experiences is what Adobe's all about. We give everyone, from emerging artists to global brands, everything they need to design and deliver beautiful and powerful images, videos and apps that transform how companies and people everywhere interact.

Adobe’s saas business model unlocks global access to our amazing digital products and services, and is powered by our card notpresent, subscription billing and payment function, processing over $8B in payments annually from customers in over 190 markets.

As a mature, public company, Adobe has enjoyed 20%+ growth over the last several years, and there is an opportunity to unlock more with a payments strategy that enables local methods and that drives payment processing to best in class.

THE CHALLENGE

Adobe is building a global payments function and recruiting a experienced individual to lead our payments risk / fraud team.

In this role you will own the relationship with our external risk decisioning provider and lead a team upleveling our ability to block BOT attacks, prevent fraudulent transactions at Adobe.

com checkout, balance the sensitive ratio of false positives to false negatives, and evolve prevention strategies to drive Adobe’s business objectives.

You will create and oversee payment risk policies and build programs that prevent, detect, identify and resolve fraudulent activity by customers, potential customers, and outside agents.

You will interface with the risk teams at large issuing banks around the world and influence how they decision Adobe transactions.

You will have the latitude to run tests, take risks and monitor performance with a control group that informs your ability to unock false positives around the world.

With many opportunities in front you, this role requires big picture strategic thinking to prioritize high value opportunities, and an innovative approach to solving problems in the payments fraud and risk space.

RESPONSIBILITIES

  • Mitigate fraudulent payment activity across several payment instruments (credit / debit cards, SEPA, PayPal and alternative payment methods) around the globe by working with Aodbe’s external risk decisioning provider.
  • Partner closely with internal stakeholder organizations across Adobe including Risk / Abuse team, Chargeback team, Product Management, Payments Partnerships and Finance.
  • Establish Fraud Prevention capabilities that align with industry best-practices. Detect new forms of fraud and respond through disposition, mitigation, and effective containment.
  • Implement improvements that raise the barriers against new threats by influencing the revision of business processes and decision-making capabilities, and through detailed auditing and validation of these processes following implementation of these changes.
  • Establish processes for external benchmarking against industry best-practices in the form of Key Performance Indicators, and establish an internal control group to measue risk decisioning effectiveness and alignment to business objectives.
  • Bring a disciplined and methodical approach to a space that can be highly reactionary and chaotic from the ever evolving fraudulent attacks in the online space.
  • REQUIREMENTS

  • 10 years of experience in on-line fraud related investigations, with fraud detection systems and machine learning familiarity.
  • Experience managing risk detection and prevention though an external risk provider.

  • People management experience (full time employees and contractors) is required along with an ability to influence others in a highly matrixed organization.
  • Strong technical skills with a focus on data access, data queries and data drived investigations (storage, extract, transform, etc.
  • is required. Analytical strength is a must.

  • Strong Program / Project Management skills and discipline.
  • An ability to creatively develop and test new methodologies to ever-evolving issues, and experience in measuring and managing their effectiveness over time.
  • Demonstrated meticulous execution on results and repeatability
  • Bachelor's degree in criminal justice, business administration, computer science, behavioral science, analytics, or related fields.
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