Business Data Analyst
Costa Rica
hace 6 días

General Summary

The Syniverse Operations team is seeking a Business Data Analyst for an early career role.

Syniverse’s expertise and history make it the world’s leading mobile enabler. Syniverse empowers companies to deliver enhanced, reliable mobile experiences with any mobile user anytime, anywhere.

The company’s product groups address the areas of connectivity, messaging, mobile marketing, roaming, partner management, and fraud and revenue assurance, and they are centered on the concept of cloud-based real-time intelligence.

As a Business Data Analyst, you will report into the Director of Global Business Efficiency Management and Compliance. The role requires an individual with solid critical thinking, analytical, and problem-solving abilities one who can think outside the box.

Principal Duties and Responsibilities

  • Design and deliver business intelligence information models, dashboards, metrics, and reports that meet the business objectives
  • Perform research and analysis with the purpose of understanding, spotting trends, drawing conclusions, and making recommendations to drive operational decision-making and improvement efforts to the Operations organization
  • Work with management to prioritize business and information needs
  • Identify data anomalies, impacts, trends, and defects for continuous improvement efforts throughout the organization
  • Provide thoughtful analysis in the development and validation of operational scorecards, customer scorecards, and board presentations for customer support, operations, and executive management
  • Locate and define new process improvement opportunities
  • Assist with the development and documentation of business requirements for continuous improvement, process automation, and system automation efforts
  • Help manage the design, development, testing, and implementation of process and system automation efforts
  • Monitor performance and quality control plans to identify improvements
  • Job Requirements

  • BA / BS degree in business, statistics, data analytics, or other quantitative field or equivalent work experience
  • Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, and complete root cause analyses
  • Strong proficiency in SQL, Microsoft Excel, and statistical analysis tools required
  • Strong organizational and multitasking skills with ability to balance competing priorities
  • Excellent written and verbal communication skills, including the ability to communicate across all levels of the business
  • Strong attention to detail, critical thinking, and problem-solving skills
  • Strong knowledge in VBA Programming and Pivot Tables
  • Able to build strong relationships with business stakeholders
  • Continuous improvement and innovative solution minded
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