Client Executive - Microsoft
Tech Data Corporation
San Jose, Costa Rica
hace 6 días

Job Summary :

The selected candidate will be supporting partners in nationwide and global efforts.

Identifies, develops, and manages multiple brand customer relationships at a corporate management level to position Tech Data's overall value while providing local Tech Data management with strategic direction and plan implementation to drive maximum market share.

Principal Duties / Responsibilities :

Creates and owns customer business plan and pricing model that includes :

Partner's Value proposition and offerings

Geographic coverage mapping

Comprehensive Marketing plan for new business, installed base and renewal / annuities business

Establish quarterly and annual sales goals, reporting and reviewing actual vs goals

Solutions Path engagement, training and certification schedule

Monthly sales review and action item list

Quarterly business review with BU management and related Supplier team

Provide an increased level of account coverage in order to :

Develop and enhance our executive level customer relationships with our strategic and ISV partners

Grow share of wallet in winning more business lines by improving the 'customer experience' with Tech Data by incorporating more Tech Data brand services and renewed focus on solutions and customer satisfaction Identifies sales leads for the field organization through Corporate Management by identifying opportunities, developing operational plans and providing leadership to advocate Tech Data's capabilities at the customers corporate management level utilizing the customers assigned account team.

Communicates with the customer on a proactive basis in order to identify customer satisfaction issues and isolate root causes of any perceived problems.

Designs corrective action plans that resolve identified problem to improve customer relations.

Coordinates the action plan requirements to appropriate support groups (e.g. Tech Data Services)

Owns and manages strategy for the customer.

Ensure cross-divisional teamwork in order to leverage Tech Data's value in achieving the customer's business vision

Other Duties & Responsibilities :

Additional duties as assigned

Meets attendance and punctuality standards

Knowledge Skills and / or Abilities Required :

Full knowledge of assigned product / service line.

Gaining understanding of organization's entire product / service line. .

Works on small to mid-size accounts of moderate complexity.

Works with some supervision.

Performs and perfects sales and service tasks and procedures under self-direction.

Builds relationships directly with customers to broaden customer base and increase sales.

Actions impact the success of the entire work group.

Failure to accomplish goals or meet customer expectations will result in failure of work group to meet goals.

Working Experience :

3+ years' experience in sales.

Minimum Educational / Certifications Requirements :

Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Working Conditions :

Professional, office environment.

Occasional non-standard work hours or overtime as business requires.

Some travel required.

Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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