3M is seeking a Samples Processing Analyst, you can apply your talent in bold ways that matter. Here, you go.
Job Summary :
The person hired for the position of Samples Processing Analyst will handle internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts;
communicate with other departments to research and resolve issues, identify areas to improve communications and efficiency of operations through continuous improvement efforts;
work to enhance knowledge in key service areas; and other duties as assigned.
Primary Responsibilities include but are not limited to the following :
Acts as the primary liaison with internal customers
Communicates clearly and professionally with the customer by telephone and / or written correspondence
Educates and informs internal customers of various processes and directs to appropriate resources
Has knowledge and understanding of the current processing systems and can provide service to internal
Handles internal customer inquiries, claims and complaints; interprets policies and regulations, investigates problems;
and communicate with other departments to research and resolve issues, identify and implement service solutions
Practices first call resolution with internal customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions.
Provides insight to resolve problems
Participates in and maintains a quality service culture
Supports the organization's quality program(s)
Participates in or leads department initiatives and shares knowledge with colleagues
Basic Qualifications :
Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
Minimum of one (1) year of combined experience in customer service and / or sales
Preferred Qualifications :
Salesforce system experience is preferred
Experienced with cross-functional project participation
Possesses exceptional customer service competencies
Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
Ability to work in a high volume rapidly changing environment
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