Samples Processing Analyst
3M
Asuncion de Belen, CRI
hace 16 horas

Position Description

3M is seeking a Samples Processing Analyst, you can apply your talent in bold ways that matter. Here, you go.

Job Summary :

  • The person hired for the position of Samples Processing Analyst will handle internal customer transactions; including inbound calls, customer sample order entry and servicing customer accounts;
  • communicate with other departments to research and resolve issues, identify areas to improve communications and efficiency of operations through continuous improvement efforts;
  • work to enhance knowledge in key service areas; and other duties as assigned.

    Primary Responsibilities include but are not limited to the following :

  • Acts as the primary liaison with internal customers
  • Communicates clearly and professionally with the customer by telephone and / or written correspondence
  • Educates and informs internal customers of various processes and directs to appropriate resources
  • Has knowledge and understanding of the current processing systems and can provide service to internal
  • Handles internal customer inquiries, claims and complaints; interprets policies and regulations, investigates problems;
  • and communicate with other departments to research and resolve issues, identify and implement service solutions

  • Practices first call resolution with internal customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions.
  • Provides insight to resolve problems

  • Participates in and maintains a quality service culture
  • Supports the organization's quality program(s)
  • Participates in or leads department initiatives and shares knowledge with colleagues
  • Basic Qualifications :

  • Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
  • Minimum of one (1) year of combined experience in customer service and / or sales
  • Preferred Qualifications :
  • Salesforce system experience is preferred
  • Experienced with cross-functional project participation
  • Possesses exceptional customer service competencies
  • Enjoys helping and interacting with other people in a professional, courteous manner and give continuous attention to customer satisfaction
  • Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems
  • Ability to work in a high volume rapidly changing environment
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