About this opportunity
Interacts with customers, company sales and / or service representatives to handle a variety of pre-sales or post-sales service functions.
Receives customer requests and prepares documents / trouble tickets related to processing returns (RMA), servicing and exchanges.
Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
Ensure service information accessible by sorting and filing documents / forms.
In this role, you will
In this role, you’ll need