Senior Specialist Customer Care
Western Union
Santa Ana, Alajuela, Costa Rica
hace 2 días
source : Fidanto

Senior Specialist Customer Care Santa Ana Costa Rica Are you looking to take a front seat in driving client services to a whole new level Are you passionate about helping others and providing a world class customer experience Join Western Union as a Senior Specialist Customer Care Motivated by our values purpose driven globally minded and trustworthy amp respectful We rsquo re a FinTech that rsquo s using insight from customers and colleagues worldwide to improve financial services for families small businesses multinational corporations and non profit organizations We rsquo re a team of over 10 000 people spanning 200 countries and territories We believe when money moves better things happen Better starts and ends with the customer You rsquo ll be responsible for providing resolution on escalated scenarios related to LACA and Domestic agents using their knowledge and contacts for best outcome Liaison between key areas including SAM Compliance Settlement and other internal teams as well as externals like partners supporting all Americas region For this role work and follow up on escalated cases received within SLAs and until full resolution You have excellent interpersonal skills and you are familiar with Microsoft Office programs You rsquo ll need to be able to use your multitasking skills to produce quality work in a fast paced environment Join us and let rsquo s move money for better Western Union is transforming its business and shaping the financial services sector by driving quality convenience and customer service to new levels of excellence It rsquo s an exciting time for our organization as the largest cross border money transfer operator trusted by millions of consumers around the world If you rsquo re ready to unleash your potential to help drive change through bottom up innovation apply now We rsquo re a company on the move and we want our people to grow and develop You rsquo ll have plenty of opportunities to learn new skills and build a career as well as a great salary and benefits package Inclusion and diversity are fundamental to our culture and success Western Union is proud to be an Equal Opportunity Affirmative Action Employer The company will provide accommodation to applicants including those with disabilities during the recruitment process in accordance with applicable laws We are committed to equal employment opportunity regardless of race colour religion sex including pregnancy or related medical conditions national origin veteran status sexual orientation gender identity age disability marital status or any other protected category

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