Reporting to the University Bursar, the Lead Student Account Specialist is responsible for the collection of debts owed to the university by students, former students, vendors, or outside agencies in the Bursar’s Office.
Working independently under general supervision, the Lead provides work direction and training to the Student Account Specialists.
Assists with the collection of PeopleSoft aging accounts, Perkins, Dream, and Kuhlman Loans. Oversees the FTB process, Perkins Loan portfolio, ensures account write-offs are completed on a timely basis, coordinates the ECSI Dream Loans prom notes and advances, and reconciles third party agency statements.
Resolves elevated student issues and assists with providing outstanding customer service.
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