Help Desk Support Specialist
TransPerfect
Costa Rica-San Jose
hace 5 días

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 90+ offices has its own individual identity, and each also has its own unique rewards.

Locations : INTL-San Jose

INTL-San Jose

We are seeking an energetic individual to work full-time in our Aerocentro building in Alajuela, as a Helpdesk Support Specialist.

This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment.

The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Position responsibilities :

  • Providing exceptional IT Services to TransPerfect employees
  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
  • Responding to support requests on a daily basis
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
  • Essential skills and experience required :

  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
  • Knowledge of Mac OS X
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity DHCP, DNS, Cabling, etc.
  • Knowledge of Virus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to open a computer and replace defective components
  • Ability to operate in a dynamic, fast-paced environment
  • Ability to work in a team-oriented, collaborative environment
  • Exceptional written, oral and interpersonal communication skills
  • Exceptional customer service orientation
  • Must be detail oriented
  • Valued but not required skills and experience :

  • Working knowledge of a past Helpdesk / Support Ticketing system
  • Experience with Microsoft Active Directory
  • Physical demands and work environment :

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Functions :

  • While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls;
  • reach with hands and arms; talk and hear. Employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.

    TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services.

    TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

    TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

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