Provision IT Project Manager
emerson
Escazú, San José, Costa Rica
hace 6 días

Summary of Role

  • This is an IT Server & Storage Provisioning Coordinator within the Emerson Service Delivery and Operations Organization.
  • The incumbent will have the ownership as defined by Emerson IT in the She / he will be responsible to deliver agreed level of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment.

  • Emerson IT Services span a variety of businesses, sites, and user base count, going from small sales offices to large manufacturing and engineering facilities, serving globally 60,000+ users and 500+ sites.
  • Specific Responsibilities

    General

  • Promote efficiency in all working practices
  • Collaborate with the On-Premises Server & Storage Service Owner and any relevant IT organizations to improve the global service
  • Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards, and procedures, and liaise with other teams when required
  • Maintain the required level of skills to meet excepted level of service
  • Provisioning

  • Ensure optimized provisioning timeline and task coordination for the On-Premises Server & Storage service rollout, eliminating project management complexity for local IT teams
  • Be responsible for resource capacity, closely work with the Server & Storage Provisioning Manager and with the NALA Server & Storage Operation Manager, escalate any issue
  • Lead the regular project calls, animate the project team, and manage any conflict that could impact the success of the project
  • Produce and communicate the associated minutes to right audience, highlighting clear actions, main decisions, and potential risk for the project
  • Manage the global communication during the project lifecycle, be the bridge between the stakeholders and the Provisioning organisation
  • Closely collaborate with the Onboarding organization and escalate any deviation to the planning
  • Contribute to the specific Server & Storage Provisioning processes definition and improvement plan
  • Make sure that the sufficient Server & Storage Provisioning metrics reports are accurate
  • Make sure that agreed levels for Server & Storage Provisioning KPI’s are reached
  • Participate to the necessary documentation and procedures definition and maintenance
  • Be the actor of the CSI process to improve the current Server & Storage Provisioning service, features, and associated tools
  • Education / Qualification Requirements of the Role

    Education

  • Education to degree level or equivalent, but experience may be considered in lieu of formal education
  • Minimum 3 years’ experience in a technical environment of which a time or project management role was performed, preferably in a large enterprise environment
  • ITIL or equivalent awareness or certification
  • Language knowledge : fluent in business English (speaking / writing); any other languages are considered an advantage
  • Qualifications

  • 3-10 years global experience
  • Management of medium to highly complex projects
  • PMI or equivalent certifications
  • Specific skill areas should include : Project and Program management Process improvement Overview of Server & Storage service
  • An effective communicator Excellent written communication skills Diplomacy and listening skills Ability to manage challenge of remote communications through multiple tools (Instant Messaging, e-mail, phone, project management interface)
  • Ability to clearly understand, capture, report, and escalate different risks, challenges, and roadblocks
  • Strong knowledge of project management software (i.e., Workfront)
  • Ready to travel (10 % of the time)
  • Professional certifications as appropriate
  • Knowledge of current trends in the specific field
  • Strong, demonstrable customer focus, diplomatic savvy
  • Flexible attitude towards working hours
  • Strong analytical capabilities and excellent problem-solving skills
  • Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization, including but not limiting to managing overlaps and possible conflicts.
  • Ability to learn quickly and be dynamic
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