Support Engineer (Dynamics)
Microsoft
San Jose, San José, Costa Rica
hace 3 días

Support Engineer (Dynamics) Do you want to empower every person and every organization on the planet to achieve more? Dynamics 365 Support Engineer In the Customer Service and Support team, we are focused on how we can Empower, Help, and Advise Microsoft customers.

We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

Support Engineer - Dynamics Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds.

We are rapidly expanding, and we are looking for talented people with a passion for solving complex issues and an obsession for customer happiness.

Our culture is built around attributes that drive our every decision and our every action : Dynamics CRM Support Engineer Dynamics ERP Support Engineer Making a difference -

we drive impact by looking for ways to continually improve our day to day responsibilities and the connections between our work and others.

Responsibilities

Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email or web.

They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-

help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers.

From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Qualifications

English Language : fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.

g. TOEFL, TOEIC, Cambridge English Exams) B.S. degree in Computer Science or Electrical Engineering or equivalent degree 2+ years in a technical customer facing or technical customer service role Experience with Microsoft Dynamics or an equivalent CRM or ERP product Preference for candidates with programming experience We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence.

Also helpful is a strong technical background, experience, and knowledge in the following : Experience in troubleshooting and problem-

solving Experience with reporting and analytics Familiarity with Customer engagement systems Experience in a team environment Bilingual preferred though not required : Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, Japanese Please note that working hours might change according to business needs.

Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed. Candidates must be able to meet Microsoft, customer and / or government security screening requirements.

These requirements include but are not limited to the following specialized security screenings : Microsoft Cloud Background Check.

This position will be required to pass the Microsoft Cloud Background Check every two years. Microsoft is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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