Application Support Specialist - Costa Rica
GreenSlate LLC
Costa Rica, CRI
hace 3 días

APPLICATION SUPPORT SPECIALIST

JOB BRIEF

Love accounting but looking for a new way to use your accounting experience and knowledge? The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-

related software issues associated with the use of GreenSlate's corporate and production accounting software solutions. If you are bored with the typical repetitive accounting cycle you may be the ideal candidate to join our team.

This is the job where you use your accounting knowledge to make a difference in the film and television industry.

WHO WE ARE

We are GreenSlate, and we are a software company. GreenSlate supports the world's largest streaming services, creative production companies, and independent storytellers.

We believe in solutions that are user-friendly, business-friendly, and eco-friendly all at the same time. By combining the right people with the right technology, we make everything easier and more efficient.

We're breaking new ground, and in the process, doing some real good : for the business of production, for the people behind it, and for the environment.

What you will do

  • Answer incoming support calls, emails, and chats
  • Assist with QA testing of new software releases
  • Transfer / escalate issues to other team members as required
  • Utilize Freshdesk helpdesk software to log tickets and resolutions
  • Maintain company user and project database
  • Submit software development requests and bugs to development on behalf of users
  • Assist with planning and coordinating user communications as necessary
  • Who you are

  • The ability to deal with high volumes and work under pressure
  • A desire to find the solution, not just finish the task
  • Enthusiastic attitude about providing superior customer service
  • Excitement to learn the ins and outs of GreenSlate software platforms
  • Experience supporting accounting or other business operations software
  • Experience with personal computer and printer desktop support
  • Knowledge of production accounting basics
  • Excellent listening and communications skills
  • Focused and detail orientated
  • What you can expect

  • A competitive salary and benefits.
  • The chance to make a difference in a dynamic environment.
  • The opportunity to be a part of a growing and fast-paced team.
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