Network Lab Administrator
Equinix
San Jose
hace 1 min

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection.

With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development.

We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions.

Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix.

We share a real passion for winning and put the customer at the center of everything we do.

Job Summary : Responsible for : network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults.

Performs effective maintenance to the equipment to prevent faults from occurring; procurement and installation of equipment for expansion and new services.

Troubleshooting

  • Troubleshoots network problems and outages and provides Level 2 Network Triage support
  • Provides escalation level support for Tier1 and Level 1 team
  • Performs network monitoring
  • Applies the published work around (S & W and H and w) to get the customer issue resolved within the SLA’s as expected
  • Provides feedback to the various vendors on hardware and software to improve supportability
  • Publishes and manages the NOC checklists
  • Delivers reports and metrics on incidents and events
  • Sustaining Operations

    Monitors network devices, software health and network tools health checks

  • Monitors the network tools and reports any device or software outages, prioritizing the issues
  • Creates and reports tickets for events and incidents
  • Owns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticket
  • Service Delivery

    Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

  • Generates metrics based on Service Delivery metrics on a periodic basis
  • 3+ years experience

  • Bachelor's Degree
  • Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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