Proficy MES Technology Consultant Intermediate
DXC Technology Company
San Jose, San Jose , Costa Rica
hace 2 días

Job Description :

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and / or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses.

As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry / market domain knowledge.

Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals.

Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Responsibilities :

  • Technical Knowledge : Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas.
  • Integrate technical knowledge and business understanding to create superior solutions for the company and for customers.

    Mentor / consult with team members, other organizations, customers, and vendors on complex issues.

  • Incident Management : Resolve technical and some business incidents independently - coordinating multiple delivery organizations and other company groups.
  • Escalation Management : Identify, manage, and lead escalations via established processes.
  • Problem Management : Proactively and reactively look for solutions to prevent complex problems from occurring across teams / technologies.
  • Change Management : Independently review and verify changes / solutions of high complexity and risk to meet customer needs.
  • Lead or participate in a Change Advisory Board or Technical Advisory Board.

  • Configuration Management : Oversee configuration management processes, resolve issues, and design configuration management solutions.
  • Quality : May provide feedback / influence change in internal and / or vendor-provided products / service offerings.
  • Project Management : Participate, propose, and / or lead complex customer and internal projects, including transformation, across technology / customers and / or internal businesses / end user's areas.
  • Provide review / advice to projects inside / outside responsibility areas.

  • Teamwork : Lead or work as part of a team, which may be virtual, global, and / or multifunctional, and addressing complex issues.
  • Trusted advisor inside technology / operational policies / standards area and recognized outside team / technology / operational policies / standards area.

  • Responsible for gathering requirements, communicating deliverables, and implementing IT system within timing of milestones of assigned launch project.
  • Ensure MES common systems are deployed as required in support of new product introductions and new system implementations as required.
  • Provide system deployment technical and process expertise and leadership across all deployment activities to ensure utilization of appropriate methodologies, processes, and tools.
  • Execute IT deployment projects to highest standards in overall delivery per requirements.
  • Engage in planning, execution, and validation of IT system from plant floor controls level to end user interface.
  • Assure smooth application deployment using common templates.
  • Ensure adherence to naming conventions for projects and configuration items.
  • Optimize solutions applying knowledge of relevant applications, including Cimplicity software, and Proficy iHistorian data collector.
  • Employ standardized system acceptance testing (SAT) and user acceptance testing (UAT) methodologies.
  • Resolve application (Java), web interface (SunOne), and database (MS SQL / Oracle) errors to resolve user interface failures and determine root cause.
  • Identify and diagnose system issues.
  • Report status and manage scope of application deployment deliverables.
  • Report project status during deploy, SAT, and UAT phases.
  • Report issues and risks impacting project timing or deliverables.
  • Identify requirements that fall outside of standard deliverables and initiate deviation process.
  • Deploy IT manufacturing real-time and non-real-rime plant floor systems and debug applications as required.
  • Deploy systems using standardized work to optimize delivery and reduce deployment cost and risk.
  • Define optimum solutions incorporating requirements of business processes.
  • Support MES-IT launch implementation initiatives.
  • Participate in functional area plant meetings and related functions to represent IT project management and to assist in meeting launch IT performance goals.
  • Mentor less-experienced team members on all areas of Applications Management work.
  • Capacity and Performance Produces a capacity design and plan discussing the ability of the IT infrastructure to meet the performance and capacity requirements of the business.
  • Evaluates the impact of proposed changes on the capacity design and plan.

  • Business Continuity Coordinate all recovery procedures. Train members of recovery team organization. Coordinate and lead all team exercises to rehearse business contingency plans.
  • Facilitate all recovery processes. Define and develop business Continuity Plans.

    Education and Experience Required :

  • 3 - 5 years of technical experience and a Bachelor of Arts / Science or equivalent degree in computer science or related area of study;
  • without a degree, two additional years of relevant professional experience (5-7 years in total).

    Knowledge and Skills

  • Has ability to perform / drive resolution of problems on individual products.
  • Able to communicate broad and specific concepts with team and to peers.
  • Able to produce documentation for use by team and customer.
  • ITIL Intermediate Certifications.
  • Strong knowledge of ISO20000.
  • strong) understanding of related applications technologies.

    strong) Customer Service.

  • General Project Management.
  • Influencing Others.
  • Technical Skills :

  • Expertise in Proficy MES System
  • Optimize solutions applying knowledge of relevant applications, including Cimplicity software, and Proficy iHistorian data collector.
  • Programming experience in Java, Python, R, Javascript, Labview, ASP.Net, C / C++, C# or equivalent
  • Expertise in SQL for data mining
  • Resolve application (Java), web interface (SunOne), and database (MS SQL / Oracle) errors to resolve user interface failures and determine root cause.
  • Familiarity with Enterprise Resource Planning (ERP) systems
  • Lean Manufacturing and industrial engineering technique Experience
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