Technical Data Analyst
BCD Travel
Lagunilla CR
hace 1 día

Job Summary

The technical data analyst is responsible for the ongoing functional support of enterprise software / tools utilized to streamline the provisioning of our customers data to required 3rd party vendors.

In addition ensure all the systems & development initiatives involved are programmed and meeting all our customer SLA’s.

Some duties include working closely with our Data Service group to optimize and develop all 3rd party / internal extracts

Provide technical support for the quality control programming, identify programming gaps and implement rules and processes to optimize quality output

Create and maintain all SOP’s for the software, tools and processes the function supports and work with manager to receive sign off on the quality level measures implemented.

Follows established procedures

Collaborate with team members and identify ongoing efficiencies which will optimize process and service delivery utilizing technical expertise

  • Serve as SME on booked and transactional data development initiatives : analysis, documentation, mapping of requirements testing and reviewing the steps in the data flow from source to report
  • Troubleshooting report queries by reviewing report calculations parameters and underlying data, able to explaining what report purposes and metrics
  • Producing reports on an ad hoc basis and creating scheduled tasks
  • Support adhoc reports related to 3rd party data provisioning and data processing
  • Strategy

  • Support department initiatives in order to meet company goals
  • Recommend changes and improvements in alignment with the CDS strategy
  • Keep abreast of technologies and industry trends
  • Establish and Maintain Relationships

  • Establish relationships within the team and stakeholders
  • Work with others within the department to support department goals
  • Communication

  • Foster effective communication within and outside of the team
  • Ensure that manager is abreast of accomplishments and impact areas
  • Reportin g

  • Track productivity metrics as outlined by manager
  • Provide status updates on tasks and projects, outlining accomplishments, progress, challenges
  • Supports the booked and transactional data development initiatives : analysis, documentation, mapping of requirements and testing of booked data to 3rd party vendors
  • Contribute to the creation of process documentation for all supported tools / processes and ensure documentation is maintained in accordance to SPnD guidelines
  • Keep manager abreast of any process or workload challenges that may impact SLAs
  • Understand business needs, identify risks and gaps, research and develop solutions in response based on technical capabilities
  • Identify and mitigate potential risks to the business during development of technical solutions and build in robust fail over processes in support
  • Provide supporting SOP documentation for all developments adhering to CDS standards for documentation.
  • Support the JAMS scheduling tool and ensures standards for setting up the SQL jobs
  • Support the JAMS scheduling tool out of hours should jobs fail
  • Implement through process improvement initiatives and utilization of software additional automation
  • Continue to review optimization opportunities and integrated processes between technical applications / software driving efficiencies
  • Provide assistance to the technical analysts on data anomaly research and discrepancy resolution
  • Share technical knowledge and best practices with the team in formal and informal training sessions
  • Serve in a technical and advisory capacity for support of GCDS OSS team members & management
  • Quality control programming review of software and identify optimization opportunities within TIDE / ADCS & Monarch
  • Ownership of TIDE / ADCS & Monarch / Agresso QC scripting, create training manuals consistent with QC rule & validation requirements
  • Responsible for continuous process improvement; constantly evaluating processes and service delivery to identify opportunities
  • Keep abreast of emerging technologies and industry trends Maintain a current knowledge of new releases, bugs and issues and communicate to the CDS Managers

  • Must have 3 + years of experience working in a technical role, supporting data and MIS systems
  • Must have 2 + years experience with Visual Studio - ASP.Net, VB.NET, C#, VBA, Other programming languages preferred.
  • Must have RESTFul service programming experience.
  • Must have experience working with IIS web server.
  • Must have some Cloud Computing knowledge to help with future expansion of current platforms, AWS, Azure.
  • Strong technical background, including knowledge of the booked / transactional data, the collection process, work flow and the data integration.
  • Solid knowledge of the global data environment and data capabilities
  • Strong technology background, including an understanding of multiple environments, database systems, databases, business intelligence tools, reporting tools and a working knowledge of the development environment.
  • Strong competency of SQL tools and ability to effectively write and interpret queries and results to aid in troubleshooting efforts.
  • Excellent customer service skills
  • Excellent attention to detail
  • Strong organizational and planning skills
  • Ability to work independently and handle multiple priorities in a fast paced environment
  • Area of Interest

    Client Data Solutions

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