The Collector level II will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals.
Key responsibilities include :
compare elements for consistency or logical relationship, etc.
2-4 years collections experience
Strong knowledge of accounting and accounts receivable procedures and processes.
Strong knowledge of collection techniques
Ability to Works closely with sales and billing departments to reconcile customer disputes with delinquent accounts.
Ability to interpret written customer contracts
Researches, analyzes and reconciles customer’s accounts to resolve issues with delinquent accounts.
Provides advice and counsel to lesser-experienced staff on complex accounts.
Completes special projects requiring collections research, as required.
Oracle E-Business or ERP System
Good analytical skills
Strong customer service skills.
Strong oral and written communication skills.
Strong PC and data entry skills.
Oracle ERP 12.06 and Oracle Advanced Collection
IPM, electronic data retrieval, for invoice and support detail
Third Party Systems Processing
English proficiency (C1 Level)
External conversations with customers
Interaction with IT system related issues
External and internal customer communication relative to payment applications
High School Diploma required; preferred Associate, Bachelor or higher degree in Accounting, Business Administration or related.
Proven previous job stability, including maintaining long-term work relationships with former employers
Must be able to clear the company’s pre-employment screening