Accounts Receivable Administrator II

Experian Information Solutions, Inc

Heredia, Heredia, Costa Rica

hace 23 días

The Collector level II will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals.

Key responsibilities include :

Manage a specified portfolio of assigned accounts

Collect on past due receivables

Perform and process the collection of past due accounts in accordance with company policies and procedures

Handle high volume of collection of past due accounts; handle 1,500+ accounts

Make a minimum of 45 daily outgoing collection calls for assigned accounts with past due balances

Enforce payment terms

Must be able to handle account reconciliations

Work with sales department on various tasks

Heavy communication with the various Business Units and Sales

Provide professional and courteous customer service

Maintain aging and corporate AR goals.

Track and maintain accounts throughout the collection process to ensure prompt payment

Ability to handle and resolve customer disputes through the review and interpretation of client contracts

Establish payment plans and create finance options to bring accounts to a current status when necessary.

Prepare and / or process documents; review for accuracy and completeness; update information and / or evaluate against policy;

compare elements for consistency or logical relationship, etc.

Perform investigative activities to evaluate and determine the whereabouts of customers through database searches and system records (Skip-Tracing).

Receive research and respond to incoming questions; provide information, explain policies and procedures, and / or facilitate a resolution.

Review, process and verify accounts and account balances.

Accurately document all information pertaining to accounts.

Escalate unresolved payments from clients to management

Achieve monthly collection goals

Perform other duties as assigned.

Requirements :

2-4 years collections experience

Strong knowledge of accounting and accounts receivable procedures and processes.

Strong knowledge of collection techniques

Ability to Works closely with sales and billing departments to reconcile customer disputes with delinquent accounts.

Ability to interpret written customer contracts

Researches, analyzes and reconciles customer’s accounts to resolve issues with delinquent accounts.

Provides advice and counsel to lesser-experienced staff on complex accounts.

Completes special projects requiring collections research, as required.

Oracle E-Business or ERP System

Good analytical skills

Strong customer service skills.

Strong oral and written communication skills.

Strong PC and data entry skills.

Technical Knowledge

Oracle ERP 12.06 and Oracle Advanced Collection

Oracle legacy

IPM, electronic data retrieval, for invoice and support detail

Third Party Systems Processing

Communication

English proficiency (C1 Level)

External conversations with customers

Interaction with IT system related issues

External and internal customer communication relative to payment applications

Education

High School Diploma required; preferred Associate, Bachelor or higher degree in Accounting, Business Administration or related.

Proven previous job stability, including maintaining long-term work relationships with former employers

Must be able to clear the company’s pre-employment screening

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