Direct Collections Analyst
HP
Heredia, Heredia, Costa Rica
hace 5 días

At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you!

As a Collections Analyst within our Global Direct Collection Team, you will be building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding solutions on how to improve HP and customer interlock and accelerate cash flow.

What will your day consist of?

Building a strategic relationship with customers, understanding their business models, identifying challenges in the payment process, and finding solutions to improving payments and accelerating cash-flow

Sending consolidated account statements, to our AP contacts, who are usually part of centralized teams

Logging the disputes raised by the customers and follow-up with internal and external stakeholders for resolution

Conducting critical calls with different Order Management groups, to review the status of the disputes, negotiate and agree on resolution timelines

Having Ad-hoc calls with Accounts Payable representatives for different Accounts Receivable reconciliations

Following up with Customers’ Requestors (POs’ creators) to obtain a faster resolution on different cases.

Communicate and have a close partnership with Credit Analysts, Sales, Account Management teams to take appropriate financial decisions

Escalating up to Director and VP level the cases without a clear resolution path

Leading and / or participating in business enhancement projects across countries / regions.

Join us if you have :

Bachelor's or master’s degree in Finance, Administration, business, economics, or similar

Advanced English language skills, knowledge of additional languages will be a plus

2-4 years of experience in collection, customer service, accounts payable or receivable

Understanding of collection strategies and financial concepts.

Good communication, negotiation, and conflict resolution skills.

Ability to build relationships across teams and cultures

Understanding of Quote to Cash process.

Your additional benefits package :

Life insurance

Mayor Medical Insurance

Savings Fund

10 paid holidays on your first year

Restaurant and food vouchers

Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs)

Vendors' discount program (Restaurants, cinema, clothing, and others)

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