Are you interested in innovating to deliver a world-class level of service to Amazon’s Selling Partners? The Selling Partner Premium Services (SPPS) team includes Strategic Account Services for Vendors (Signature) and Strategic Account Services for Sellers (Core), programs which seek to improve the customer experience on Amazon.
com by working directly with Selling Partners to improve value, selection and convenience across their business. Our team invents and innovates across technology, processes and people to grow the program, improve Selling Partner engagement and satisfaction, and enable scalable global solutions.
The SPPS Quality team is responsible for building and maintaining end-to-end process audits and mechanisms that ensure defect free work for our customers.
The Program Audit Manager will play a critical role in ensuring defect free work for selling partners by leading a team of auditors who execute quality audits following designed audit processes.
In this role you will also help to refine and optimize quality audit processes through understanding and application of lean and Six Sigma methodologies to continuously improve program quality.
The ideal candidate is highly analytical, resourceful, customer-focused and team oriented, with outstanding communication skills and an acute attention to detail.
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