Inside Account Manager - Trilingual (Portuguese)
Tech Data Corporation
Escazu, Costa Rica
hace 17 horas

Job Summary :

Responsible for conducting outbound sales calls to sell products to customers (businesses and / or individuals) in order to achieve sales quotas.

This position will apply professional selling techniques, including strategic business planning, comprehensive customer profiling, daily pipeline management, source code capture and closing techniques.

Principal Responsibilities :

Proactively manages accounts by evaluating product mix and profitability

Makes adjustments to meet TD profitability objectives

Identify appropriate opportunity to sell TD full portfolio of products and services

Develops strategic business plans, and effectively present to TD management.

Provides regional level direction in the absence of the manager

On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc

Viewed by supporting departments management teams as a change agent and subject matter expert

Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers

Assists associates and reps in resolving complex, important customer problems or issues

  • Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days;
  • forming relationships; providing proactive business solutions

    Requires high level of interpersonal and collaborative skills

    Identifies, develops, and implements business opportunities through customer facing activities

    Demonstrates detailed account knowledge

    Creates business plans to uncover new opportunities, and increase Tech Data's sales and profits

    Represents Tech Data professionally in daily interface with business partners, customers, and supporting departments

    Represents Tech Data at business partner events

    Performs additional duties as assigned

    Meets attendance and punctuality standards

    Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues / margins to ensure organizational profitability through developing and executing strategic client specific solutions.

    Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.

    Leverages TD executives for support.

    Knowledge Skills & Abilities Required :

    The requirements listed below are representative of the knowledge, skill, and / or ability required.

    Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.

    Able to be diplomatic when handling calls / correspondence for Management.

    Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes

    Able to constructively work under stress and pressure when faced with high workloads and deadlines.

    Able to display assertiveness and a high level of self-confidence.

    Able to facilitate group interactions.

    Able to identify needs and opportunities and develop action plans to address.

    Able to interact effectively with all levels of management.

    Able to negotiate skillfully, promote / sell ideas persuasively, and close transactions with mutually beneficial results.

    Able to prepare / analyze appropriate reports and other business correspondence.

    Able to serve as a resource to others in the resolution of complex problems and issues.

    Able to sort through numerical information and recognize trends and details.

    Able to think strategically and tactically.

    Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level.

    Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

    Possesses strong organizational and time management skills, driving tasks to completion.

    Able to avoid win / loss situations and ensure productive resolutions of conflict.

    Able to analyze and resolve complex issues and problems in a sound and timely fashion.

    Able to maintain confidentiality of sensitive information.

    Minimum Educational / Experience Requirements :

    High school diploma / GED ( Bachillerato en Educación Media ) plus the established minimum requirements for the position.

    Language : 100% proficiency in English C1 required and Portuguese

    Requires 2+ years of outbound Telesales experience, technology experience preferred.

    Call center or Telesales experience using consultative selling skills preferred.

    Additional Education / Previous Experience Recommendations :

    College Degree in Business or Marketing preferred.

    Demonstrate commitment to task in a highly competitive sales environment.

    Ability to overcome technical and business objections of prospective customers.

    Possess solid business sense and the ability to profile likely business and technology decision makers.

    Professional and polished communication skills both verbal and written.

    Possess strong organizational skills and the ability to excel in a fast-paced environment.

    Working Conditions :

    Professional, office environment. Occasional non-standard work hours or overtime as business requires.

    Some travel may be required.


    Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
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