Back Office Analyst
Softtek
Heredia
hace 6 días

Location

Heredia, Heredia, Costa Rica

Category

english, Data Analyst, excel

Description

  • Role : Back Office Analyst
  • Job Description :
  • High School diploma.
  • Minimum of 1 year of data entry experience is required
  • Strong communication / negotiation skills both verbally and written.
  • Feel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own.
  • Deadline & detail oriented.
  • Great organizational and time management skills.
  • Must be proficient in using Microsoft Word, Excel, and Outlook.
  • Ability to think logically when working on customer accounts.
  • Critical thinking and analytical skills are required to perform daily tasks.
  • Activities to Perform :
  • Use and maintain MS Excel worksheets to track productivity and completion of assigned projects and tasks.
  • Document customer profiles with proper customer notations
  • Manage and process requests that are submitted from other department
  • Update current customer profiles per customer requests
  • Maintain spreadsheets and perform mail merges in order to print and mail letters / documents to customers.
  • Meet all Productivity, Quality, and Efficiency standards set forth by leadership.
  • Analyze work assigned and report opportunities.
  • Maintain department Quality and Handle Time SLA’s.
  • Other duties and special projects as needed.
  • Languages : English
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