Investigation Specialist I - BR
Amazon
San Jose , CR
hace 2 días

DESCRIPTION

Amazon is seeking Investigation Specialist to join the Investigation Team to support Amazon Global Selling Business. This position is responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk.

You will be involved into one of below functions, such as seller identity verification, product quality, marketplace abuse, claim functions, etc.

The position relies on an analytical of mind, detailed investigation and excellent judgment. Our mission is to make Amazon the safest place to transact online.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

This position requires interaction with external and internal clients. Internal clients include teams in Global Selling Business, Seller Support, Global Process Owner, Legal, etc.

external clients include Buyers and Sellers. Besides investigation, you will also get to learn about wide range of operational and technical knowledge from associated internal teams, and learn how to lead projects such as improving operational and system efficiency.

BASIC QUALIFICATIONS

Communication Skills :

  • Excellent written and read English & Portuguese skills, and an ability to compose a grammatically correct, concise and accurate written response.
  • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
  • Clear, crisp and proactive documentation of operational procedures required to tackle known risk related.
  • Problem Solving Skills :

  • Demonstrated ability to work independently, make complex investigation decisions with little to no guidance, and analyze problems logically including the ability to recognize non-obvious patterns.
  • Self-disciplined, quick self-learning, diligent, proactive and detail oriented.
  • Strong time management and organizational skills.
  • Others :

  • Experience with Microsoft Office, including Outlook, Word, and Excel.
  • Flexible schedule, including willingness to work on one of the days on weekends, and outside of the "standard" work day.
  • Your shift will be either Sunday-Thursday or Tuesday- Saturday, and may work at night shift.

  • Demonstrate flexibility to work overtime hours as per business requirement.
  • Be able to adapt to long hours of repetitive work with patience.
  • Preferred Qualifications

  • 1-2 years of experience in e Commerce, payments & banking domain or related field.
  • Experience with operation process enhancement, data analysis and workflow optimization
  • Experience with Merchant Trust Services is highly preferred.
  • PREFERRED QUALIFICATIONS

  • 1-2 years of experience in e Commerce, payments & banking domain or related field.
  • Experience with operation process enhancement, data analysis and workflow optimization
  • Experience with Merchant Trust Services is highly preferred
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