Sr. Cash Applications Representative
Thermo Fisher Scientific, Inc.
Lagunilla, Costa Rica
hace 22 días

Job Description

How you’ll make an impact

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery.

With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

What will you do?

Manage a portfolio of 300 to 600 accounts valued at $9 to $12 million of AR. The candidate will manage all aspects of customer interaction from invoicing to cash and be the primary contact for problem resolution for customers in their portfolio.

Expect a high degree of telephone and email communication with customers, customer service, sales team, and vendors to problem solve and facilitate payment of invoices.

Be able to resolve issues in a professional and customer focused manner while continuing to adhere to credit department policy.

Develop a strong working knowledge of our invoicing system as well as customer systems; Interface with the sales team and IT teams to resolve customer issues around pricing, short shipments, invalid PO numbers, billing method problems, etc.

  • as well as support the sales team efforts. Willingness to cross train and perform duties outside of your normal scope if needed;
  • perform at levels that achieve or exceed monthly goals. Ability to communicate with various levels of personnel at the customer location as well as within Thermo Fisher Scientific.

    Key Responsibilities :

  • Records client payments in appropriate accounts, identifies and resolves payment discrepancies
  • Research and resolve unidentified or unapplied cash
  • Reconcile Bank Statement daily
  • Processing of ACHs, Wires, Direct Debits and credit card payments
  • Handle escalated issues by the junior representatives
  • Proactively address to internal requests (reversals, reapplications, adjustments)
  • Contacts customers when necessary to determine proper payment application
  • How you will get here?

  • 2+ years of Cash applications experience
  • Shared services experience ideally
  • SAP / Oracle / JD Edwards
  • Ability to prioritize while paying great attention to detail
  • Ability to work independently or in a team environment
  • Critical thinking, analytical and negotiating skills
  • Ability to multi-task and respond to change in a fast paced environment
  • Strong oral and written communication skills with attention to detail
  • This position has not been approved for Relocation Assistance.

    Residence Card free of condition will be required in case you are not a Costa Rica citizen .

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