Lead Behavioral Scientist
San Jose
hace 6 días

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce?

Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with.

Lead Behavioral Scientist, Buyer Experience


We Empower People and Create Economic Opportunity

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

The role

The Buyer Experience team is seeking a Behavioral Scientist to understand the eBay shopper, join the Buyer Experience leadership team, and influence the products we build.

Key responsibilities :

  • Develop and execute research projects, including leading all project phases.
  • Lead and execute buyer experience studies.
  • Consult with diverse, cross-functional internal partner groups to find opportunities, develop customer problem statements, and understand context to inform research strategies.
  • Lead / participate in discovery meetings and brainstorm sessions.
  • Enhance design of research methods with deep behavioral concepts and frameworks.
  • Take ownership over designing research studies that generate new insights to how customers evaluate options and make decisions about our services.
  • Deliver quantitative and qualitative findings that help ensure our messaging is appropriately addressing customers’ needs and wants during the buying & selling process.
  • Share your thought leadership and subject matter expertise freely with other teams to improve the experience for customers and the broader organization.
  • Contribute to content creation efforts aimed at accelerating buyers’ decision making process.
  • Identify behavioral patterns and buying segments for whom unique messaging, content, or offers can be considered.
  • Job requirements :

  • Experience in designing and leading research studies.
  • Experience with leading quantitative and qualitative customer segmentation analyses.
  • Experience building predictive models.
  • Experience in data mining and using databases in a business environment
  • Master’s in Psychology, Statistics, Survey Research or equivalent program
  • Cross-functional project management experience.
  • Master's degree in Applied Experimental Psychology, Educational Measurement, Behavioral Economics, Industrial and Organizational Psychology, or related field OR Ph.
  • D. in Applied Experimental Psychology, Educational Measurement, Behavioral Economics, Industrial and Organizational Psychology, or related field

  • Quantitative analytical abilities with advanced modeling and statistical expertise
  • Demonstrated ability to produce polished deliverables that present data visually, tell a compelling story, and inspire action.
  • Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others.
  • 7+ years of exceptional hands-on industry experience in Psychology, Cognitive Sciences, Behavioral Economics, or related behavioral science field.
  • 3+ years of experience applying experimental methodology to solve applied problems.
  • Proactively identify problems and areas of opportunity with significant impact.
  • Ability to independently define analytical approach and deliver results.
  • Outstanding verbal, visual and written communication skills, including the ability to adjust content and messaging for business and technical audiences at all levels simplifying and tailoring when appropriate for laypersons.
  • Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

    Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

    For more information see : and

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