Program Manager
GFT Technologies SE
Heredia, H, CR
hace 1 día

Job Description

Our Ideal Candidate :

Is an qualified Program Manager with technical background and experience working and managing multiple teams on different client engagements, which all belong to a local account.

GFT is looking for a professional to provide support to the day to day account operation, in collaboration with the Delivery Manager.

The Program Manager must have technical background and good understanding of the different team dynamics, including each team’s customers and each individual team member in order to do a proper management of the resources.

This position requires being analytical, detailed oriented, good leadership and people skills, in addition to having a good communication.

Responsibilities :

  • Support the people management of multiple teams, which includes people satisfaction assessment, personnel motivation and annual evaluation reviews.
  • Identify and manage potential risks and liabilities of the account and the multiple teams that comprises it. Support risk mitigation.
  • Responsible for ensuring the working methodologies are understood and the account adheres to theory, practice, and guidelines.
  • Ensure delivery commitment on each of the different teams.
  • Assist with the staff request for new positions, run technical and cultural interviews, schedule interviews with client.
  • Support the provision of adequate requested resources for the different engagements.
  • Support training and onboarding activities for the people assigned to different engagements.
  • Ensure that all relevant stakeholders have been identified and monitor their involvement regularly in the engagement.
  • Build recurrent reports to different audiences.
  • Escalate project / program risks and issues to Delivery Manager (internal issues).
  • Help the Delivery Manager resolve upcoming escalation about account / engagement risks and issues.
  • Assist account Delivery Manager with team status reporting as requested by executive leadership.
  • Assist in the monthly time reconciliation activities and provide data for invoicing.
  • Work with internal departments to define a career path to the different team members. Coach / mentor team members.
  • Support the day to day administrative tasks within the account.
  • Assists and participates in other company areas in leading, directing, and reviewing all activities associated with internal initiatives.
  • Responds proactively to account, teams and client issues and escalates appropriately.
  • Keeps track of the different issues / follow up item at both team and individual level, including the client.
  • Provide support on the requests coming from different stakeholders, clients, managers and direct reports.
  • Skills Required :

  • Bachelor’s degree and a minimum of 5 years of professional team management experience with technical background.
  • Demonstrated management experience with multiple teams and ability to work with each team’s stakeholders.
  • Outstanding communication, facilitation, negotiation, and coaching skills.
  • Excellent leadership and people skills.
  • Excellent analytical and conceptual thinking skills as well as creative problem-solving skills.
  • Excellent documentation skills.
  • Excellent planning, organizational, and time management skills.
  • Excellent listening, interpersonal, written, and verbal communication skills.
  • Able to exercise independent judgment and act on it.
  • Ability to take responsibility for their own work, whilst also collaborating effectively with the rest of the team.
  • Highly self-motivated and directed.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Competency in Microsoft applications including Visio, Word, PowerPoint, Excel, and Outlook, Power BI.
  • Desire to work in a fast-paced team environment.
  • Nice to have :

  • Knowledge of financial markets.
  • Has technical background or software engineering experience.
  • In-depth knowledge of software development lifecycles including Agile development.
  • Thanks for applying with us!!

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