Account Support Manager
Hewlett Packard Enterprise
Heredia, Heredia
hace 1 hora

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

Job Description :

At Hewlett Packard Enterprise (HPE), you will be an integral part of a diverse team with curious minds focused on changing the way we live, work and play.

We are a dynamic, fast-pace culture that thrives on partnering with and supporting our customers in making bold moves to revolutionize the world and make a difference for humanity. At HPE you will,

  • Be part of an industry leading and innovative organization
  • Join a friendly, collaborative atmosphere that fosters teamwork and connections around the world
  • Have opportunity for career advancement through professional development, mentoring and networking
  • Contribute to a great company culture that thrives on creativity, passion and success of our customers and team members
  • In this role :

    Account Project Managers partner closely with HPE teams to manage customer project delivery. Key focus is to ensure the project completion leads to an exceptional customer experience through management of scope, schedule, resources, finances and risks.

  • Develop and maintain a strong trusted relationship with multiple HPE functional teams
  • Obtain understanding of project scope and alignment to customer’s business and IT needs
  • Quickly establish stakeholder relationships and leverage clear, concise communication to maintain alignment of project scope, timeline and milestones
  • Manage customer and HPE team expectations
  • Leverage active listening and observation to identity risks / problems and proactively recommend and implement innovative solutions to mitigate / eliminate
  • Enable your curiosity to identify and recommend process improvements and operational efficiencies
  • Use knowledge of HPE solutions to identify and develop business growth opportunities within the project
  • Deliver to HPE contractual agreements, HPE Service Delivery Guides and / or customer statement of work.
  • Education and experience required :

  • Bachelor's degree preferred or Associate degree holder (technical field)
  • 2 to 3 years working experience in related fields desired.
  • Knowledge and skills :

  • Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography
  • Proficient knowledge and proven success in project management skills
  • Written and verbal communication, presentation, and persuasion skills; mastery in English
  • Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
  • Ability to work in a dynamic environment, manage multiple priorities and meet deadlines
  • Stakeholder management
  • Self-starting with desire to learn quickly and develop skills
  • Collaborative, team player who can lead others
  • Critical thinking and problem solving
  • Active listening and influencing
  • Issue and risk management
  • Detail oriented and organized
  • Optional, highly recommended skills :

  • Ability to utilize advanced Microsoft Excel functions
  • Career plan includes obtaining Project Management Professional (PMP) certification
  • Join us and make your mark!

    We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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