Gorilla Logic provides custom application development services on the ground and in the cloud to many of the world's leading software-
driven organizations. It has a rich history of applying software engineering best practices to reduce the time and cost of delivering high-
quality, full-featured applications with advanced functionality. Its technical leadership in mobile, rich Internet and enterprise applications showcases its broad commitment to software development best practices and quality.
Full-time employment with Gorilla Logic
Work out of our very cool office in San Jose, Costa Rica
Position available to start ASAP; Flexible for 30-day notice
Fun environment and flexible work schedule
Paid company private insurance and compensated days off
This role will help handle the technical needs of each area in Gorilla Logic. You will help by aligning their IT needs with their requirements, and be available 24 / 7.
The IT Specialist will work closely with different staff, including senior management and the rest of the organization, and collaborate in assuring fast and reliable IT services throughout the company.
Providing technical support in the organizational IT systems
Highest levels of integrity and ability to escalate situations that rise above his / her control.
Provide technical input in the development of standard operating procedures aligned with best practices and ensuring written protocols and guidelines are provided for it staff and all end-users
Assure high technical IT support team in specific tasks such as Mac desktop / workstation / remote support, premises infrastructure support, SAAS configuration and SAAS integration / reporting, as resourcing permits
Managing network infrastructure (Firewall, Switches, etc)
Technical abilities to support internal systems, and externally-facing systems such as the Gorilla Logic website and employee portal, among others
Handle critical technical issues and prompt solutions to external team requests from the USA (Marketing Science and HR teams)
Knowledge of the Cloud infrastructure (Azure / AWS / Google Cloud) and the technical relationship with the vendors
Providing technical guidance in security, including implementation, monitoring and reporting
Handling in-house escalations and giving support to the different teams as required
Bachelor’s degree in computer science or related field, or equivalent proof of experience
Mandatory experience with Mac OS
Additional training in Information Systems newest technologies (IT assets, networking)
Minimum 2 years of proven experience in the role
Fully bilingual in English and Spanish
Solid communication skills, both written and verbal
Excellent customer service skills
Ability to innovate
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