IT Specialist
Gorilla Logic.
San Jose, Costa Rica
hace 3 días

About Us

Gorilla Logic provides custom application development services on the ground and in the cloud to many of the world's leading software-

driven organizations. It has a rich history of applying software engineering best practices to reduce the time and cost of delivering high-

quality, full-featured applications with advanced functionality. Its technical leadership in mobile, rich Internet and enterprise applications showcases its broad commitment to software development best practices and quality.

The Details

  • Full-time employment with Gorilla Logic
  • Work out of our very cool office in San Jose, Costa Rica
  • Position available to start ASAP; Flexible for 30-day notice
  • Fun environment and flexible work schedule
  • Paid company private insurance and compensated days off
  • IT Specialist

    This role will help handle the technical needs of each area in Gorilla Logic. You will help by aligning their IT needs with their requirements, and be available 24 / 7.

    The IT Specialist will work closely with different staff, including senior management and the rest of the organization, and collaborate in assuring fast and reliable IT services throughout the company.


  • Providing technical support in the organizational IT systems
  • Highest levels of integrity and ability to escalate situations that rise above his / her control.
  • Provide technical input in the development of standard operating procedures aligned with best practices and ensuring written protocols and guidelines are provided for it staff and all end-users
  • Assure high technical IT support team in specific tasks such as Mac desktop / workstation / remote support, premises infrastructure support, SAAS configuration and SAAS integration / reporting, as resourcing permits
  • Managing network infrastructure (Firewall, Switches, etc)
  • Technical abilities to support internal systems, and externally-facing systems such as the Gorilla Logic website and employee portal, among others
  • Handle critical technical issues and prompt solutions to external team requests from the USA (Marketing Science and HR teams)
  • Knowledge of the Cloud infrastructure (Azure / AWS / Google Cloud) and the technical relationship with the vendors
  • Providing technical guidance in security, including implementation, monitoring and reporting
  • Handling in-house escalations and giving support to the different teams as required
  • Requirements

  • Bachelor’s degree in computer science or related field, or equivalent proof of experience
  • Mandatory experience with Mac OS
  • Additional training in Information Systems newest technologies (IT assets, networking)
  • Minimum 2 years of proven experience in the role
  • Fully bilingual in English and Spanish
  • Solid communication skills, both written and verbal
  • Excellent customer service skills
  • Trustworthiness
  • Ability to innovate
  • Integrity
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