Assists in the planning and execution of project(s) having an internal focus from initiation through delivery. Organizes cross-
functional activities, ensuring completion of the project while adhering to budget, scope and schedule requirements. Serves as an in-
house project consultant for evaluating needs and vendor requests for proposals. May build tools / products for company internal use.
Plans and directs implementation efforts.
Management of Shared Services project portfolio assigned as part of PMO. Plans, directs, leads and ensures the successful management, execution and completion of projects
Key Responsibilities (General)
Successfully oversee multiple size projects of various complexities. Lead the planning, design and development of all project materials.
Responsible for project team assembling, task assignments, resource identification, and schedule development to secure timely completion of projects.
Participate on all Change Management efforts working proactively with (and at times directing) a CM Lead. Foster and develop effective and productive cross functional relationships to ensure the success of the project.
Lead through the resolution of project roadblocks Escalate all issues to PMO director, SSC head and project sponsors or leads when needed and appropriate.
Liaise with other PMs or indirect project resources (as required) on a temporary basis during the lifecycle of a project.
Key Responsibilities (SSC Projects)
Develops project charters, plans and tracks deliverables according to defined milestones, reports project status to key stakeholders, and others as needed Provides leadership in the coordination of cross-
functional teams, ensuring alignment between organization goals and project plans. Effectively manages and resolves complex project issues, as well as proactive planning to prevent issues.
Establishes communication methods and cadence to keep all stakeholders engaged / informed of progress towards goals. Performs appropriate risk analysis reports.
Works proactively with all project core team members and stakeholder to agree on appropriate mitigation plans. Appropriately manage budgets and ensure project stays within budget parameters.
Escalate any foreseen variations between forecast and actual as appropriate.
Key Responsibilities (Additional)
Educate internal and external business partners on overall SSC project methodology. Demonstrate professional leadership and commitment in administering company’s values.
Anticipate and adapt to the evolving needs of the SSC, business units and markets. Ensures best practices are shared across teams.
Achieve a high-level of customer satisfaction.
Other responsibilities as assigned based on business need
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